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Topic: Audiobook sent with cracked cd's - help!

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Subject: Audiobook sent with cracked cd's - help!
Date Posted: 3/20/2012 12:03 PM ET
Member Since: 3/5/2010
Posts: 446
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I got an audiobook the other day and for the first time it was received with a cracked cd. I had already said the transaction was in good condition, it was not untill today that I was going to scan the cd's and took them out of thier cases that I noticed the cracked cd.

Since we share the cd's I do not know if I could get a replacement one. what should I do?



Date Posted: 3/20/2012 12:10 PM ET
Member Since: 5/7/2009
Posts: 794
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Dave, What audiobook was it?

Date Posted: 3/20/2012 12:13 PM ET
Member Since: 8/10/2005
Posts: 4,603
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If you have already marked the book as received in good condition, I don't think there's much you CAN do. It would be the same as marking in a print book as received and then discovering later that there are big stains on a bunch of pages that made it unpostable. Personally once I mark a book as received without a problem, I would consider it my loss and not contact the receiver. I have made the mistake in the past of not checking books over thoroughly before checking them in, but those mistakes taught me to be much more careful.

I suppose you could ask the sender for the credit back, but there is no way to go back and mark it RWAP or even "damaged by USPS" once you check the book in. They really have no obligation towards you at this point.


Date Posted: 3/20/2012 12:56 PM ET
Member Since: 10/13/2007
Posts: 36,445
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Sometimes the audiobook companies will replace damaged discs for a small price. Depends on how badly you want to listen to it and how often it is posted on PBS. 
I would PM the sender and tell them the disc was cracked can you have your credits back as you did not check the underside before saying you got them.
Worth a polite ask.

Date Posted: 3/20/2012 1:08 PM ET
Member Since: 12/28/2006
Posts: 14,177
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At some point, many of us seem to learn the hard way to do a good inspection before logging items in 'in good condition'.  Was the packaging damaged at all?  Any way to tell if it's postal damage or if the set was sent this way?

As Cheryl posted, we hear that some publishers can provide replacements.

Subject: update:
Date Posted: 3/20/2012 1:53 PM ET
Member Since: 3/5/2010
Posts: 446
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It was a crack on the inside of the cd, hard to see. Then again, I did not take all 8 cd's out of the packaging and look at each cd. I solved the problem, I just ordered a copy of the paperback version of the book. no big deal.... but what should have cost 2 credits cost me 3 credits for a paperback! It was one of those finds here on PBS, not something I needed to read, but just something that caught my fancy.



he also wrote fast food nation.

it is not a requirement but the package was sent with paperwrapping and not in a bubble pack. I think that might have prevented cd 2 from getting a spindle crack. On the other hand, the package was beat up pretty bad, so this last swap might have been the end of life of the audiobook.

 Update: the sender refunded the 2 credits for the audiobook. She said it was the first time she sent an audiobook in paper wrapping that ever had a problem. I have decided to add a condition to my audiobook page that they are sent in bubblerappers or in bubble wrap to protect the cds.

With cost and other considerations, cd distribution might be going the way of the dinosaur. Many titles are audible only. :(







Last Edited on: 3/20/12 2:24 PM ET - Total times edited: 1
Date Posted: 3/20/2012 3:42 PM ET
Member Since: 5/7/2009
Posts: 794
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The reason I had asked is I have a huge collection of audiobooks and thought I might be able to share one of the discs with you.  But no.. I wouldn't have that book.  A strange thing happened today though, I got an audio CD book through PBS that should have had 5 discs, I opened it and checked it and it only contained discs 1 and 3.  They were in a nice undamaged case and well wrapped so they couldn't have come out in the mail.  I haven't marked it received and PMed the sender first to see if she can find the other 3 discs.  I had this happen once before where the last disc was missing and had been left in the player.  The swapper mailed it to me right away.