Quick Credit (when you purchase DC only, with no printable postage) comes through when the USPS sends the first scan record to PBS after you marked the book mailed. Click the details button and take a look at the timestamps. Make sure there's an actual scan record there, other than the one that says "Electronic Shipping Info Received". That one doesn't count, it just means that you printed a barcode.
- If the timestamp on the scan record is before the timestamp on the Mailed record, then the USPS reported the scan before you got around to clicking "Book Has Been Mailed". You'll get the credit on the next scan or when the book is marked received, whichever comes first.
- If there's no scan record, but you know you saw the Post Office scan it, then go to www.usps.com and verify that there's a scan record there. If there is, but it doesn't show up on PBS, you should send feedback using the Contact Us link at the bottom of the page. There might be a problem between PBS and USPS getting this info transferred.
- If neither USPS nor PBS has a scan record, then you just have to keep waiting. You'll get the credit when your book is finally scanned, or when it's marked received.
- If all the timestamps and scans look like they're in the right sequence and you should have gotten a credit, then double check your Credit Registry to make sure you didn't get one, then send feedback.
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