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BIFF: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns
BIFF Quick Responses to HighConflict People Their Personal Attacks Hostile Email and Social Media Meltdowns
Author: Bill Eddy
BIFF is a unique, proven way to communicate with difficult people. Using a BIFF (Brief, Informative, Friendly, Firm) response protects you and your reputation when responding to blame, personal attacks, and hostile email from people with high-conflict personalities. Easy to remember, but hard to do, so it takes practice. Over twenty examples of ...  more »
ISBN-13: 9781936268726
ISBN-10: 1936268728
Publication Date: 9/9/2014
Pages: 176
Edition: Second Edition
Rating:
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5 stars, based on 1 rating
Publisher: Unhooked Books
Book Type: Paperback
Members Wishing: 5
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