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Topic: BOB Dilemma

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Subject: BOB Dilemma
Date Posted: 1/31/2008 1:14 PM ET
Member Since: 4/13/2007
Posts: 834
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I need help on how to handle this situation.  I did a BOB with someone for 8 books.   5 of the books are in decent postable condition however 3 are not.  I received 1 book with water damage on the back pages, 1 book that had pages falling out of it and 1 book that is an activity book that had writing in it(some of the activities done already).  Do I PM her first and let her know the problem, which she should already know because she sent them..  Do I post negative feedback immediately.  What would you expect from someone if this happened to you?

Date Posted: 1/31/2008 1:22 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I think I would PM them first. But I'm not sure what I would ask for since it's a non-credit transaction. Do you want her to send you a couple books free to compensate?  I'm new to boxing and I haven't had a bad transaction yet so I'm not sure how I would handle this.  But I'm thinking I would PM them first and see what they say.  If they make ammends by buddying you a credit or sending you a couple free books then I wouldn't leave negative feedback.  But if they didn't respond then I would definately leave negative feedback.  I don't see anything wrong with letting them try to make amends first though.  I would give them a deadline to respond to you in the PM though.  Say if I don't hear back from you in 3 days, I'm leaving the negative feedback or something like that.

Date Posted: 1/31/2008 4:17 PM ET
Member Since: 8/1/2006
Posts: 333
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Hi Anne, I have had a few unsatisfactory BOB swaps.  I just send the person  a PM stating the problem and they have always made the swap come out fair.  Please do give the person a chance and offer them the benefit of the doubt.  That is what makes this swap site soooo good.  The other boxers are very kind and gracious.  Hope that helps, Carrie 

Date Posted: 1/31/2008 6:04 PM ET
Member Since: 12/19/2005
Posts: 5,091
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Definitely PM first and give the other member a chance to make it right.  Of course, the books shouldn't have been posted in the first place, but it only seems fair to give the other person a chance to do something about it before leaving negative feedback.

Date Posted: 1/31/2008 8:43 PM ET
Member Since: 1/25/2007
Posts: 6,567
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I don't like leaving negitive feed back and always try my best to settle it with the person first. Luckily I've only had to leave neg. feedback twice & this was for not ever getting the books from the person.

I'd contact them first. I'd tell them something like "Hi, I got your books today. Thank you for mailing them. But 3 of the books were in quite bad condition." then list the condition of the books. I'd be kind about it. Honestly sometimes when I complain I try to play dumb. lol This way I don't make the person feel to bad. I have a heart that is just way to tender. lol I'd maybe say something like "I am not sure if you are aware of the conditions here on the site. Here is a link". Then tell them that you understand if it was a mistake in sending books in such shape that you'd gladly take 3 replacements.

Hope this helps.