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So I got a bad book from a BOB today. This person has only been a member of PBS for a couple months and I think I'm her first BOB transaction. The book is cleaved w/pages coming loose. I hate to give a negative rating for their first BOB transaction. But at the same time, I sent them a nice book. Would you just PM them or give a negative? Also how do you see someone's feedback history after the BOB deal has been made? |
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What I do is to PM the other Boxer and see if they offer to fix the problem. If they do (credit or another booK, let's say), I give positive feedback. So far I haven't had to mark a Negative. |
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Hi Mary, yes, I'm with Mary, ;-). Don't leave a negative without giving them a chance to fix it. If they don't, well, then, you do what you need to do. I had someone leave a 'neutral" for me once w/o PMing me to ask what happened. It was frustrating. I *had* made a mistake, I switched up books and gave 2 people a wrong title, but I would have been happy to own up to it and send another book or a credit so she could order the title she asked for originally. (I no longer had it, having sent to to Boxer #2. :-p) I didn't find out what happened until I PMd asking if she was unhappy about something. So, I think most people would like to fix the problem. :-) |
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