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Topic: Should I give back a credit? Long post.

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Subject: Should I give back a credit? Long post.
Date Posted: 8/8/2008 10:10 PM ET
Member Since: 4/16/2008
Posts: 770
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 I am very good about checking my books against RCs.  Many times I am guilty of passing on one because they are to vague or too picky, but I do accept many of them and have never had a problem.

Recently I have just started posting some hardcover books.  I posted one that didn't have a dustjacket, and I checked to make sure that it was postable, prior to posting it.  The book was snapped up immediately.  I packaged it and sent it on it's way to it's new home.  I never saw an rc about the dust jacket, and I was afraid to mail it because I was sure that a problem was going to come up, and I would have to point out the guidelines.

When it was received, I recieved a message about how the person would have like to have known there was no dust jacket.  I responded saying that I was sorry and that it would be a good idea to add it as an rc, and cited the guidelines.

I received a  nice message back that the person understood that I was right to post it.   A few minutes later I receive another message stating that it was an RC and that I never should have sent the book.

Now being that I was nervous about sending the jacket-less book in the first place, I know I never saw an rc.  Is there any way to pull up that request and see an rc?  Should I just give back the credit?  (I hate to give back the credit, hardcovers are expensive to mail, and I am saving credits to get esl books for my students.  It's like I'm taking books out of a child's hand...)

If there was a request and I missed it (how?  I don't know) then I would gladly refund the credit.  I want to do the right thing.  Help!

Date Posted: 8/8/2008 10:16 PM ET
Member Since: 7/20/2007
Posts: 1,046
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You would NOT have missed an RC, and you would have to click that it DID meet Requestor Conditions before being able to print a wrapper or accept the request.

If you didn't see it, she didn't have an RC listed. She probably added it after.

I wouldn't give her a credit back.

Date Posted: 8/8/2008 10:16 PM ET
Member Since: 5/14/2007
Posts: 881
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Go check your transaction archive. That item will have it's own "request details" link. If you click into that you will see if it had an RC or not.

Date Posted: 8/8/2008 10:17 PM ET
Member Since: 8/1/2007
Posts: 5,034
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Go to your transaction archive and click on the "Details" button.  It will show you a yellow square listing the Requestor Conditions if there were any at the time of the order. 

Date Posted: 8/8/2008 10:21 PM ET
Member Since: 4/16/2008
Posts: 770
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I went to the transaction archive and clicked the details button.  There is no yellow square or anything else that gives RCs.  I'm not giving the credit back.  That really irks me!

Thanks

~Karen~

Date Posted: 8/8/2008 10:38 PM ET
Member Since: 7/31/2007
Posts: 2,690
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First, you were within your rights to post it...

Second, did the person request a credit refund or just complain?

Third, I'd be sure and politely PM them back and state that adding an RC after the fact doesn't count and according to the Transaction Archive she did not have an RC or one turned on at the time of the request.

You can bet I'd call them on that lie...

Date Posted: 8/9/2008 2:02 PM ET
Member Since: 8/12/2005
Posts: 401
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Ohhhh...that was just wrong.  It was pretty much a confession of what the person was going to do when you first received a PM stating that you were right in being able to post it. w/ DJ.then a follow up saying differently.  I am VERY careful about accepting a SC request..the last one listed a few obvious odors (perfume, bug spray, etc), BUT also added  "or any other odor."...to me that would cover just the "norm" I never once thought it was a  good way to cover their own butt and get free books (and refuse to send them back, even when offered extra credit(s) to do so).  I like receiving the DJ also, BUT if it's one of those books I have been waiting on...well...I don't care much about the journey it has taken (lol) just as long as I can read it once it arrives..lol.

 

Date Posted: 8/9/2008 3:17 PM ET
Member Since: 8/19/2007
Posts: 4,222
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Thanks for the info on the RCs in the Transaction Archive.  I wondered what would keep a person from adding or changing an RC after the received the book (other than their conscience).  I send a lot of ex-library books (and mine are in very good to excellent condition), but I know some people don't like them, but don't have RCs. I had someone that I sent one to say they really didn't want ex-library books, but they hadn't had an RC in play at the time so it was her fault.  She was going to add this RC, but didn't ask for her credit back or anything else.  Just made the statement.  Pat

Date Posted: 8/9/2008 5:37 PM ET
Member Since: 1/8/2007
Posts: 8,139
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Karen, be sure to tell the sender to look at the transaction archive. The RC will not show there either, and it's proof that there was no RC when she made the request. I'm sure that she either turned them off at one time or forgot to turn them on after writing the RC. She needs to click the little box above the RC edit box to use them.

Sorry you had a difficult transaction.

Date Posted: 8/9/2008 11:46 PM ET
Member Since: 8/26/2006
Posts: 9,322
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I bet the requestor had written the RC's but hadn't clicked the box to turn them on.  She most likely thought she had the conditions on.  She can look at her RCs in her profile, and see if they are on or off.  She can also click on the transaction, just as you can, and see that the conditions weren't on when she requested the book.  Perhaps she requested it, and then turned them on before you accepted it, but if they weren't on when she placed the request, you would never have seen them.