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Becoming the Best: How to Gain Company-wide Commitment to Total Quality
Becoming the Best How to Gain Companywide Commitment to Total Quality Author:Barry Popplewell, Alan Wildsmith How could it happen in a buoyant market? New products, lots of orders, and yet no profit - a big fat ZERO. The opportunity had been there - and he'd blown it. As the story unfolds Neil begins to understand the problem. Quality is the key - not just product quality but total quality. "If everybody was the best at what they do", he thought "then t... more »his would be one hell of a company". So that's what he sets out to do - become the best. How he conceives his idea, translates it into practice, cajoles and carries his employees with him, is all in this book.« less