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On Becoming Exceptional: SSM Health Care's Journey to Baldrige and Beyond
On Becoming Exceptional SSM Health Care's Journey to Baldrige and Beyond
Author: Mary Jean Ryan, Mary Jean Ryan
This book does not deliver five or 10 magical steps to levitate your organization to excellence. Instead, it tells a story of mundane realities - hard work, dozens of mistakes, and the extraordinary commitment of thousands of people. It deals with blind alleys, unpopular decisions, incremental improvements, and even a few breakthroughs. In other...  more »
ISBN-13: 9780873897150
ISBN-10: 0873897153
Publication Date: 4/30/2007
Pages: 144
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Publisher: ASQ Quality Press
Book Type: Paperback
Members Wishing: 0
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