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Topic: Not being charged for nook books?

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Subject: Not being charged for nook books?
Date Posted: 1/10/2011 10:25 AM ET
Member Since: 6/25/2007
Posts: 5,637
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I just checked my B&N account and noticed something pretty unusual. I received some gift cards for Christmas and I added them to my B&N account to buy ebooks. On December 26th, I purchased 2 books, and on January 4th I purchased another ebook. All 3 ebooks were successfully downloaded to my nook and 2 of them have been read. However, when I look at my account, my gift card balance is much too high and I was only charged for one book (the one I have not yet read, purchased on December 26). The other 2 still say "not yet shipped".

I will be calling customer service later today, but I was just wondering if anyone else has noticed this problem?



Last Edited on: 1/10/11 10:27 AM ET - Total times edited: 2
Date Posted: 1/10/2011 10:35 AM ET
Member Since: 3/27/2010
Posts: 2,138
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Yes, it took a few days for them to take the money off my B&N gift card when I bought, too. Only one of mine says that it's shipped and that one was on 12/31. I just bought another book last night and it hasn't yet taken the money off my gift card yet. I don't like that it takes so long for the gift card balance to adjust because it's harder for me to keep track of the correct balance if I'm buying multiple books.

Date Posted: 1/10/2011 3:50 PM ET
Member Since: 7/13/2005
Posts: 5,201
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I had the same issue - there was several day's delay between ordering the book and having it deducted off  my B&N gift card.  (I use the Nook app on my Ipad.)  I was concerned that maybe I didn't register the gift card correctly and they were charging my debit card, but in a couple days, the amount came off the gift card like it was supposed to.  I think it was caused by the post-Christmas gift Nook bottleneck.

Date Posted: 1/10/2011 5:10 PM ET
Member Since: 6/25/2007
Posts: 5,637
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Thanks! I'm glad it's not just me then. I was concerned especially about the book purchased on December 26th, as that was quite a while ago.

Date Posted: 1/14/2011 3:15 PM ET
Member Since: 10/19/2007
Posts: 28
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I just got my Nook after Christmas and I've noticed that if I buy a book on bn.com I get charged immediately, but any of the books I have purchased through the "Store" on my Nook I still have not been charged for.

Date Posted: 1/15/2011 10:21 AM ET
Member Since: 12/19/2008
Posts: 87
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I purchase almost all my books from bn.com and have noticed this problem also but it has only been happening since the holidays so hopefully they will straighten out soon.  I didn't first notice it until I had looked at my bank account and saw bn.com purchases that were supposed to be paid by GC's (so my hubby wouldn't see!!) Apparently I had bought so many books I used up all my cards and then some. lol  I really wish they would give you a 'shopping cart' option so you can pay for them all at once instead of book by book.