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The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
The Best Service is No Service How to Liberate Your Customers from Customer Service Keep Them Happy and Control Costs
Author: Bill Price, David Jaffe
In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong?eliminating the need for service is the best way to satis...  more »
ISBN-13: 9780470189085
ISBN-10: 0470189088
Publication Date: 3/21/2008
Pages: 336
Edition: 1
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Publisher: Jossey-Bass
Book Type: Hardcover
Other Versions: Audio Cassette, Audio CD
Members Wishing: 0
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