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The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
The Best Service Is No Service How to Liberate Your Customers from Customer Service Keep Them Happy and Control Costs
Author: Bill Price, David Jaffe
Most customer service operations have it wrong. They gauge their effectiveness and productivity based on the number of customer calls or contacts they handle. But do your customers really want a ?relationship? with your company?s customer service department, or do they simply want to purchase your products or services so they can put them to use...  more »
ISBN-13: 9781423360070
ISBN-10: 1423360079
Publication Date: 3/21/2008
Edition: Library
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Publisher: Brilliance Audio Lib Ed
Book Type: Audio Cassette
Other Versions: Hardcover, Audio CD
Members Wishing: 0
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