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The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
The Best Service Is No Service How to Liberate Your Customers from Customer Service Keep Them Happy and Control Costs
Author: Bill Price, David Jaffe
Most customer service operations have it wrong. They gauge their effectiveness and productivity based on the number of customer calls or contacts they handle. But do your customers really want a “relationship” with your company’s customer service department, or do they simply want to purchase your products or services so they can put them ...  more »
Audio Books swap for two (2) credits.
ISBN-13: 9781423360094
ISBN-10: 1423360095
Publication Date: 3/21/2008
Edition: Library
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Publisher: Brilliance Audio on CD Lib Ed
Book Type: Audio CD
Other Versions: Hardcover, Audio Cassette
Members Wishing: 0
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