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Topic: can I block a user?

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Subject: can I block a user?
Date Posted: 6/24/2010 9:49 AM ET
Member Since: 8/2/2005
Posts: 11
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I have done tons of mailings since I joined the site, and I love the site. I've recently had my first bad experience.

About a month ago, someone requested a book from me. I mailed it off, and the day I actually put it in the mail, the user sent a message asking me to cancel the request, because he had already bought the book. I responded that the book was already in the mail. He responded something to the effect of "oh well - now I'll have 3 oops". A week or so later, he wrote me again asking me to cancel the request! And just now he has written me again, all upset that the book hasn't been received, that he bought a copy from amazon, and that he's "told paper back about me".

I live in Hawaii, and I do mail the books Media Mail (unless it is cheaper - this wasn't). The site shows an estimated arrival of 6/30, with no action to be taken until 7/1. I know I'm good with the site, but I want to be able to prevent this user from requesting any more books from me. I do not need the hassle of these messages. Is it possible to block a user from requesting my books?

Date Posted: 6/24/2010 10:12 AM ET
Member Since: 6/29/2007
Posts: 17,399
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Unfortunately there is no way to block a user.  Some people keep a list of users and their usernames with which they've had bad experiences and just cancel those transactions when they pop up. 



Date Posted: 6/24/2010 10:13 AM ET
Member Since: 8/15/2007
Posts: 3,044
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No, but you can always cancel any future requests before sending them to him when you see it's him requesting. The likelihood of him requesting from you again is slim, though. The one time it happened to me was when I happened to have two books that had less than 10 copies in the system in the same genre. A couple months after sending one of the books the other was ordered by the same person. Possibly FIFO, but she could have also just looked at my shelf. I never asked since I sort of assumed it was FIFO since there were so few copies posted of each book.

And I would just ignore his messages until after the lost date. I don't really understand why he's so impatient if he already has 2 other copies to read.

Date Posted: 6/24/2010 10:47 AM ET
Member Since: 2/2/2007
Posts: 2,667
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Last Edited on: 7/6/11 10:48 PM ET - Total times edited: 2
Date Posted: 6/24/2010 11:18 AM ET
Member Since: 8/23/2007
Posts: 26,510
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If he doesn't mark the book received within a week or two of it going lost (I say that because you're in Hawaii)-I would contact PBS and show them the PMs.  Incase he decides to not mark the book received out of spite. 

Subject: thanks
Date Posted: 6/24/2010 11:18 AM ET
Member Since: 8/2/2005
Posts: 11
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Thanks for the feedback. Guess I will just have to maintain my own "list".

Date Posted: 6/24/2010 12:19 PM ET
Member Since: 4/30/2007
Posts: 2,728
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Just wanted to add also that if he gets rude with his PMs, make sure that you forward them to PBS via the Contact Us link, as that is against PBS rules.  Keep all of your correspondence with this member until this transaction has been completed, just in case.