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Topic: Book Credited as Undelivered has finally arrived! Now what?

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Subject: Book Credited as Undelivered has finally arrived! Now what?
Date Posted: 8/28/2013 8:44 PM ET
Member Since: 1/20/2013
Posts: 1
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Hello All,

I ordered a book about a month and a half ago. It never came, so PBS credited it back to me as 'lost in the mail'. But, the book has finally arrived! What do I do now? Thanks!
Hunter1 avatar
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Date Posted: 8/28/2013 8:54 PM ET
Member Since: 2/26/2006
Posts: 35,126
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Hi Heather,

You can mark the book received from your Transaction Archive.  Go to the top of this page, find "My Account" and use the drop down menu to get to "Transaction Archive".  Once there, find the book in question, check to make certain the book you received today is from the same member as listed in your TA and you can mark it received. Take a look at the postage to see if it was mailed on time.

ETA:  Be careful when you mark books received in your Transaction Archive, as the action cannot be undone.

 



Last Edited on: 8/28/13 8:54 PM ET - Total times edited: 1
EmilyKat avatar
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Date Posted: 8/28/2013 9:06 PM ET
Member Since: 7/19/2008
Posts: 15,525
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As Hunter said,

You can find the Transaction Archive on both your pull down My Account menu and on your My Account main page.

You have to be VERY CAREFUL in the Transaction Archive. A credit will be taken from your account if the book in the Transaction Archive is marked as received. Please be very careful there. This is where we go for lost books, but always be careful and double check the sender. Mistakes here cannot be undone.
melanied avatar
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Date Posted: 8/28/2013 10:29 PM ET
Member Since: 8/16/2007
Posts: 15,234
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From the Help Center:

I received a book that was 'lost in the mail'

When a 'lost' book arrives, you must mark it received from your Transaction Archive.

To do so:

  • Go to your Transaction Archive:

    • From My Account: click the link "Transaction Archive" in the yellow bar at the top of the page
    • From anywhere on the site: place your cursor over My Account in the toolbar at the top of any page on the site and choose Transaction Archive from the menu that drops down
  • Sort the Transaction Archive by "Requested by me" - "lost in mail" - "Title" - "Descending"
  • Locate the Lost transaction for this book in the list.
    • If there is more than one Lost transaction for this title, check the sender's name on the right of the transaction against the name of the sender in the return address on the package you received.
    • Click  on the transaction.
    • The next pages are the regular Book Received pages:
      Click  on the next page 
      Provide more information about the swap on the next page
      • you will also have the option to send a message to the sender of the book
      • you will also have the option to provide comments on the swap that only we will see
      • Click  on the final (Survey) page
  • Both your account and the sender's will be updated (and the book will be removed from your Wish List if it was put there when it was declared "lost") when you have done this.

Lost books must be marked received when/if they arrive, to keep your account in good standing.

If the book has a very late postmark on it and you have re-requested it and you will end up with (or have already ended up with) 2 copies, seeMy requested book arrived with a late postmark! for information.

 

 

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