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Topic: Book with different ISBN received, what to do?

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Subject: Book with different ISBN received, what to do?
Date Posted: 5/21/2011 8:56 PM ET
Member Since: 11/30/2007
Posts: 5,014
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I had James Patterson's 10th Anniversary Large Print book on my wishlist for quite a while and was #1 on the list. I was happy to see it come up and the sender accepted my request. The problem is I received it today and it is not the Large Print edition that I had requested. It is the regular hardcover edition with a different ISBN than the book that I had requested. It is in excellent condition and I can read it fine, but I recently had eye surgery and would have preferred the Large Print edition. What should I do? I haven't marked it as received yet.

Date Posted: 5/21/2011 9:02 PM ET
Member Since: 4/25/2007
Posts: 11,697
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You mark it Received With A Problem and use the "wrong book" choice since the ISBN doesn't match.  You'll go back to #1 on the WL for the version you want.  You can request your credit back from the sender if you want to.

Date Posted: 5/21/2011 9:19 PM ET
Member Since: 7/7/2007
Posts: 4,815
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What Sarah said.  I'd definitely request my credit back, since you needed a large print copy and it wasn't.

Date Posted: 5/21/2011 9:23 PM ET
Member Since: 12/10/2009
Posts: 2,581
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The last time I posted a LP book I got a pop-up asking me to be sure it was a LP book. So they  "should have" known.

Date Posted: 5/22/2011 3:22 AM ET
Member Since: 11/30/2007
Posts: 5,014
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Thanks everyone, I will mark it as a RWAP, she has to be more careful and she's not a new member. Fara, exactly! I have posted several large print books and they always ask that question.

Date Posted: 5/22/2011 4:07 PM ET
Member Since: 12/28/2006
Posts: 14,177
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I agree Connie, hope you get the credit back.  ISBN is one of the items that must match for posting (ISBN, author, title, binding).

Last Edited on: 5/22/11 4:07 PM ET - Total times edited: 1