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Topic: If a book goes lost

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Subject: If a book goes lost
Date Posted: 2/14/2012 3:49 PM ET
Member Since: 4/24/2008
Posts: 310
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A couple of weeks ago I posted that I had ordered two books from one member.  Anyway the member got the order mixed up.  I live only two states away from sender and got the wrong book within a couple of days.  The person who got my two books that I was supposed to get lives way across the country.  It took almost two weeks for them to get the book.  The sender said he would contact the other person who got my books and we could exchange the books.  Finally got that worked out and sent the book to the correct person today.  So the other person will send my books and I sent her the book she was supposed to get.  I plan on marking the books as received as soon as I get my books so the original sender can get his points but since the books are coming from the other side of the country by the time I get the books they will be marked by the system as lost.   How do I mark the books as received if the books have been marked as lost and the system refunded my credits?

Date Posted: 2/14/2012 4:03 PM ET
Member Since: 1/17/2009
Posts: 9,725
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You can go into the Transaction Archive and mark the books received from there.

 

If a book was declared "lost in the mail" by the PaperBackSwap system and you did receive the book, you do need to mark it received from your Transaction Archive.

  • This can happen several ways; for example, if the book was delivered to you while you were out of town and by the time you returned home the book had been declared "lost" -OR- you live outside the contiguous US and books take a long time in transit so they are declared "lost" before you get them - OR - the sender got the book back and had to re-send it to you for some reason, lengthening the transit time) - etc.

You do need to mark a "lost" book as received from your Transaction Archive, if you receive it.  To do this:

  • Click Transaction Archive under My Account at the top of the page
  • Scroll down to find the book in the list - the big ? to the left of the book signifies that the book has been declared "lost in the mail"
    • an alternative would be to sort the transaction archive by Requested by Me - Lost in the Mail - Date Requested - Descending and click Re-Sort.  This will show only the books that have been declared "lost" en route to you.
  • Click the button and read the popup that comes up - click on it to mark the book received, then click on the next page to complete the process of marking the book received.
    • If the book was received with a problem, you can indicate that.


Last Edited on: 2/14/12 4:22 PM ET - Total times edited: 1
Date Posted: 2/14/2012 4:57 PM ET
Member Since: 7/19/2008
Posts: 15,399
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Please be very careful in your transaction archive. Everytime we mark a book from there, a credit is deducted. (Lost book credits are returned, then taken when marked.). Your archive has the canceled orders as well.
Date Posted: 2/15/2012 12:09 AM ET
Member Since: 8/26/2006
Posts: 9,327
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Yes, double-check that the name of the sender in the  transaction archive is the same as the name on the package's return address before clicking that the book has been received.



Last Edited on: 2/15/12 10:55 AM ET - Total times edited: 1
Date Posted: 2/15/2012 10:52 AM ET
Member Since: 4/28/2009
Posts: 9,576
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I've got 2 orders on way to me missing right now-- one is going on 3 weeks from a sending location that always gets media mail to me in under a week.  The other is a package with 4 books in it ( a deal with 2 ordered, 2 free).

On the other hand, I just mailed a book at 4pm Monday from Tampa and it arrived in a town in NY in one day!   I had a thank you from the receiver just 27 hours after I walked out of the PO!