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Topic: Book lost...I don't get a credit?

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Subject: Book lost...I don't get a credit?
Date Posted: 6/16/2008 10:19 AM ET
Member Since: 1/4/2008
Posts: 389
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A book I sent has just gone lost in the mail and apparently I don't get a credit because I didn't use Delivery Confirmation.  Hmmm...  I had another book go lost a few months ago and I still got the credit.  I wonder what the difference is?  Any ideas?

I'm going to try PMing the receiving member, but I suppose PBS has already been emailing them.  I have to try! 


Date Posted: 6/16/2008 10:24 AM ET
Member Since: 1/8/2007
Posts: 8,139
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Your book was probably sent to an inactive account last time. If the account you're sending the book to is inactive (the member hasn't logged in for some set amount of time), the system will automatically mark the book received.

In this case, you probably sent to an account that is considered active. Thus, no credit to your account.

Date Posted: 6/16/2008 11:54 AM ET
Member Since: 8/23/2007
Posts: 26,510
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It could still show up.  Sometimes books show up a week or two or even months late.  They'll still be able to mark it received through their transaction archive.

Date Posted: 6/17/2008 1:00 AM ET
Member Since: 12/9/2007
Posts: 9,601
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I can attest to the fact that many lost books do surface.  Been there, did that, and will probably do it again.  Don't worry, the odds are that the books will be delivered.

Date Posted: 6/17/2008 3:27 AM ET
Member Since: 6/4/2007
Posts: 2,941
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If you did have delivery confirmation I'm pretty sure you'd still be docked a credit if the book went lost, potentially leading to the dreaded NegaCredit (-1 credit).

Date Posted: 6/17/2008 7:46 AM ET
Member Since: 1/1/2006
Posts: 547
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If a book goes lost, the receiver always gets their credit back (unless they have canceled their account, of course).  As a sender, the only way to get your credit back is to use the PBS delivery confirmation.  The only loophole to this is if you send to an inactive account.  TPTB will return your credit when the book goes lost because you shouldn't be penalized for people who abandon their accounts or get kicked off between the time the book is requested and the book goes lost.


Date Posted: 6/17/2008 8:06 AM ET
Member Since: 11/13/2005
Posts: 515
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The only loophole to this is if you send to an inactive account.

That is the positive (in your favor) loophole, but Isn't there also a negative loophole (where you don't get the credit) if you use the DC but it never gets scanned and goes lost?

Date Posted: 6/17/2008 8:42 AM ET
Member Since: 1/2/2006
Posts: 575
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If it never gets scanned you should contact TPTB. If your account is in good standing they will credit you.

If you sent the book with PBS-DC and it was never scanned (this does happen, rarely), contact us.

  • PBS could not give QuickCredit if our system was never notified of a barcode scan.

If your sending record is good, you will get your credit for sending the book. This is the CreditAssurance part of PBS-DC.