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Topic: Book lost due to account on hold

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Subject: Book lost due to account on hold
Date Posted: 12/27/2008 10:54 AM ET
Member Since: 5/16/2008
Posts: 2,146
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What happens when a person's account is on hold and they haven't marked a book received? Basically, I sent someone a book a WHILE back and everyone else who I sent to before then, after then, etc, has marked received. This person hasn't, so I checked, and their account is on hold. (Not suspended or anything, just on hold.) Does PBS somehow know this and won't let the book go lost? Or will it go lost, and the people who send these folks books are S.O.L.? (Now, I am fully taking into account that mail this season is wacky, I'm just thinking ahead. It goes lost in a week if this person doesn't check it in. I just like think ahead.) Anyway, just wondering who's come across this - if people mark their accounts on hold, are you out of luck if you sent them a book? (I suppose the answer may be that when - if? - they come back to PBS, they would mark the books received and PBS would re-give you the credit, even months later?) Answers appreciated! Happy reading.

Date Posted: 12/27/2008 11:12 AM ET
Member Since: 10/6/2005
Posts: 10,707
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If it has been a while, you might want to contact the site team and ask them how long it has been since that person logged into their account. If it has been since BEFORE the book would have gone lost, maybe they would be willing to give you your credit since the person has obviously not even logged in. Especially if they find that the person has also had other books marked lost in the same time frame.

On the other hand, if the person HAS logged in even though their account is on hold (like mine, I've been on hold for two months but still use the forums) I would say it's a good bet they really never got the book. Have you tried PM'ing them directly about it?

Date Posted: 12/27/2008 11:39 AM ET
Member Since: 8/10/2005
Posts: 4,599
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If  a person's account is truly inactive--they haven't logged in awhile--when the book goes lost, the system will automatically mark it received for you and you get your credit.

And yeah, as Bren says, just because an account is on hold doesn't mean the person isn't actually checking in to PBS. Mine has been on hold for a couple weeks and will be til after the holidays, but I'm still here almost daily and marking books received as they come in. This time of year especially things can go astray and take awhile.

Cheryl

Date Posted: 12/27/2008 12:04 PM ET
Member Since: 5/16/2008
Posts: 2,146
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OK, thanks, I will probably just wait it out. Too bad there's not something (like on another site, ha ha) that tells you the latest day the person logged in here. That would be helpful, I think!

Date Posted: 12/27/2008 12:57 PM ET
Member Since: 10/23/2005
Posts: 7,719
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Book lost due to account on hold

So the book isnt really lost? I would let the system work its magic. The other member may be away for the Holiday, and since the lost by date is still a week away, there is still a lot of time left before contacting the PBS Team. If the book is declared Lost in the Mail, your credit will be returned to you.

Holiday mail times have probably delayed the delivery of this book, another good reason to consider using PBS Printable Postage or DC.

Date Posted: 12/27/2008 1:00 PM ET
Member Since: 12/21/2007
Posts: 1,642
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I had my account on hold for a few weeks and even though it was on hold, I still could mark my books received. In fact, I think I could even order books I chose to do so. I just didn't get any orders or wishlist books offered to me unless I had them on Autorequest.

Date Posted: 12/27/2008 1:49 PM ET
Member Since: 5/27/2006
Posts: 11,985
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Too bad there's not something (like on another site, ha ha) that tells you the latest day the person logged in here.

Actually you can do that here -- as long as members "turn on" that feature in their account settings.

Date Posted: 12/27/2008 2:01 PM ET
Member Since: 5/16/2008
Posts: 2,146
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If the book is declared Lost in the Mail, your credit will be returned to you.

Ah, no, it won't- the person who requested the book will receive HER credit back. Not me. I will be out the book. But I'm just gonna let it go- there's still time left, and hey, if it happens, it happens. Probably bound to happen at some point with everything that comes and goes, esp this time of year.

Date Posted: 12/27/2008 2:45 PM ET
Member Since: 7/31/2007
Posts: 2,690
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Also, playing devil's advocate here...perhaps the book hasn't been received...hey, books do go lost and I would hazard to guess more so this time of the year!!!

Date Posted: 12/27/2008 5:32 PM ET
Member Since: 5/10/2007
Posts: 5,526
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actually if it igoes "lost" and the other person hasn't logged in within 30 days (I think that is the time frame) you won't lose the credit since the system marks it received for you.  If they are like others that just have it on hold temporarily then you might.

I know that I sent books across the coutnry that were recieved before a book sent within the state and not that far!  of course she said it was her post office because she got a book that went lost and my copy the same days.  at least it was a heavily WL'd book!

Have you tried sending htem a PM to see if they are around?

Date Posted: 12/27/2008 7:03 PM ET
Member Since: 10/30/2006
Posts: 8,426
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Last Edited on: 1/4/09 10:43 PM ET - Total times edited: 2
Geri (geejay) -
Date Posted: 12/29/2008 2:56 PM ET
Member Since: 9/2/2008
Posts: 9,094
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I have the opposite problem.  I'm waiting for two books that have been mailed, one December 5 from Florida and the other December 15 from Michigan.  I live in MIchigan.

Indeed we had plenty of snow.  But, my mail was delivered every day.  Today I received a book that was mailed two days ago from Idaho!

These two books don't have a DC. 

I've received e-mails from PBS telling me to mark the books received if they've arrived.  I'm not that aware of what happends if someone's account is on hold.  I just know I got those nudging e-mails from PBS and assume that everyone would get something like that.