Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: Book Lost in Mail

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: Book Lost in Mail
Date Posted: 5/8/2009 12:18 AM ET
Member Since: 12/18/2008
Posts: 166
Back To Top
Over a month ago I ordered a book and a few days ago the system marked it lost in the mail. How long should I really wait to re-order it? What are the odds that it was completely lost or that it was just misplaced or taking longer than normal? I'm pretty new to this site and have received all of the other books I have ordered (only 14 so far) in a very timely fashion. I just want to make sure I don't get two of the same book.
Date Posted: 5/8/2009 12:46 AM ET
Member Since: 1/23/2009
Posts: 3,041
Back To Top
After a book goes lost in the mail, you'll get your credit returned to you. It is definitely possible that it is delayed and could still get to you. Before you order another book, I'd suggest messaging your sender to find out if s/he actually mailed the book at a later date than which it was marked, which would account for why it hasn't yet arrived. (You can find out who your sender is from the Transaction Archive.)

The Help Docs suggest waiting up to two weeks before ordering the book again. After you get a response from the sender, go here to USPS to report your missing mail: http://postalinspectors.uspis.gov/forms/MLNtRcvd.aspx

Date Posted: 5/8/2009 1:19 AM ET
Member Since: 12/18/2008
Posts: 166
Back To Top
Thank you for the quick answer! I will wait it out. I know it was being mailed from Hawaii so maybe that is the problem but according to the DC on the last day it had never been scanned anywhere. Not sure if that matters or not. She had originally sent me a message saying it was sent, I guess I'll just wait it out a little longer, is there anyway to check the DC now that it's not in my account under books on the way to me. Sorry for all the questions, I'm just new to this whole thing.
Date Posted: 5/8/2009 1:23 AM ET
Member Since: 1/17/2009
Posts: 9,916
Back To Top

Yes, it is very common for books from Hawaii or Alaska to take as long as 6 weeks (maybe more...)

If you PM your sender, she may even know how long her books usually take to get to her/ be received from her and can let you know.

Good luck!

Date Posted: 5/8/2009 1:28 AM ET
Member Since: 1/23/2009
Posts: 3,041
Back To Top
You could check your Transaction Archive and click on "Details."

Date Posted: 5/8/2009 1:34 AM ET
Member Since: 7/19/2008
Posts: 15,471
Back To Top

But that won't tell you if it was first class or media.  Which makes a big difference in books from HI and AK.

Date Posted: 5/8/2009 1:40 AM ET
Member Since: 1/23/2009
Posts: 3,041
Back To Top
If you can find out the wrapped book's weight, you could determine if she sent it FCM or MM. Or maybe she could tell you herself what she did.

Date Posted: 5/8/2009 9:21 AM ET
Member Since: 8/19/2007
Posts: 4,286
Back To Top

KrisAnn - don't know about coming FROM Hawaii, but books going media mail TO Hawaii can take up to 6 weeks to reach them.  The Postal Service does ship to Hawaii via ship and not air.  HTH.  Pat

Date Posted: 5/8/2009 12:29 PM ET
Member Since: 7/31/2007
Posts: 2,693
Back To Top

most books I've received from Hawaii have taken 6-8 weeks to get to me...

Date Posted: 5/8/2009 12:52 PM ET
Member Since: 8/10/2005
Posts: 4,601
Back To Top

I've had a couple books in the past few months that came close to going lost, and one was from HI and the other from PR. Both did make it just before the deadline, though, but I've had others from AK, HI and PR before that took longer, and a couple that did go lost and show up about a week later. I usually wait about a month after a book's been lost to order a new copy--but I have a big TBR with lots of choices, so am never really "desperate" to get any particular book--i can always find something else to read while I'm waiting. If you do get another copy, and the first one turns up, you can always just re-list it right away, and when it gets selected and mailed, you can list the second copy after you've read it.

Cheryl

Date Posted: 5/8/2009 3:06 PM ET
Member Since: 2/15/2009
Posts: 65
Back To Top

I mail my books from Alaska, and it can take as long as 5 weeks to reach their destination.  Four weeks is about average.  I check on the DC details occasionally, and the books are often not scanned until they get to Federal Way, WA, which takes a few weeks.  (One recently took a full month to make it to Federal Way; I was getting worried about that one.)  After a book is scanned in WA, it usually takes less than a week to reach its final destination. 

Your missing book is probably still on its ocean voyage.  If you check the DC details in your transaction archive, you will be able to see if it is scanned when it reaches the USPS facility on the West Coast.  But occasionally a book doesn't get scanned until final arrival.

I had enough books marked lost in the mail (usually only for a few days) that I now wait until the last possible day to actually mark a book mailed, to give it a  "head start" before the PBS clock starts ticking. 

As other said, if you are desparate for the book, you can order another copy. But the first book will probably arrive eventually. 

I really appreciate the patience of PBS members who request my books.  I always PM requestors to let them know that USPS will take awhile and so far everyone has been pleasant.