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Topic: Book mailed late....

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Subject: Book mailed late....
Date Posted: 8/8/2009 5:53 PM ET
Member Since: 3/8/2009
Posts: 6,035
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I received a book today that arrived before it went "lost", but it was mailed by the sender two weeks after it was marked mailed.  The postage had been purchased at the post office and had the date printed on it.  It's not "RWAP", right?  Because it's not damaged.  When I mark it received, I will put a note in the "other comments" section of the survey, but should I also politely remind the member in the "PM to the sender" box that this against the rules? 

Date Posted: 8/8/2009 6:00 PM ET
Member Since: 2/5/2007
Posts: 30,800
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I'd leave it well enough alone.   You marked it correctly and personally I think that is enough.  PBS has it on record that it was sent late.  If they think the sender needs to be taught better, they can do so.  THIS IS JUST MY OPINION.

Date Posted: 8/8/2009 6:03 PM ET
Member Since: 5/14/2009
Posts: 6,852
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I agree with Cozi mark it received and let it alone - As long as PBS is aware-they will know if further action is required. 

Date Posted: 8/8/2009 6:05 PM ET
Member Since: 2/23/2008
Posts: 285
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If you fill out the survey after you mark the book received, you can put the actual postmark date in the box that asks for it.  That will send an automatic email from PBS to the member reminding them that books need to be mailed on time.

Date Posted: 8/8/2009 6:06 PM ET
Member Since: 3/8/2009
Posts: 6,035
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Great....that's what I will do. Thanks!

Date Posted: 8/8/2009 6:08 PM ET
Member Since: 6/13/2009
Posts: 433
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When you mark it recieved, it asks you the postmarked date - so I reckon that PBS looks checks that aginst the date it was marked mailed.  Otherwise, why would PBS ask the question? 

Date Posted: 8/8/2009 7:56 PM ET
Member Since: 12/9/2007
Posts: 9,601
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One reason they ask the question is to be better at predicting how long it takes for a book to go from one place to another.  For instance, Judith - from Hawaii to VA.  If you look at the "Pulse of PBS" under the community tab and scroll all the way to the bottom of the page you will see a fill in the blank thing that will tell you the average time it takes.  For that to work , they need to know how long it takes in reality.  I'm wondering if they are seeing a slow-down or a speed-up!

Ruth

Date Posted: 8/8/2009 8:51 PM ET
Member Since: 4/25/2007
Posts: 11,441
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I never PM the sender but I always fill out the survey.  I use the comments box at the bottom to note that the book had a clear postmark from the PO on XX date which was 2 weeks after it was marked mailed.  That way the PBS team knows I'm not misreading a fuzzy postmark but it truly was mailed late.

Date Posted: 8/8/2009 10:50 PM ET
Member Since: 2/23/2009
Posts: 112
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I, too, also always fill out the survey and make comments  in the box .  Sometimes it's just that the book was in really good good condition or that it was wrapped extremely well.  A few times I have had to put a comment about a book actually being mailed later than the details showed. 

Date Posted: 8/8/2009 11:13 PM ET
Member Since: 7/19/2008
Posts: 15,384
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I put late mailings in both the comment space and the form.  I'll also put in the comment box if there is problems with the wrapping that are not quite RWAP.  Such as scotch tape.  That way PBS has a record to see if it is a pattern or a one time deal.

Date Posted: 8/9/2009 1:05 PM ET
Member Since: 8/26/2008
Posts: 129
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I always completely fill out the form.  If the date mailed is different from the date marked mailed by more than a couple days, I also make a PBS note to let them know I have the correct date selected (sometimes typos can happen or wrong box checked).  Once I accidentally marked a book received a year ahead of time (it was about when the year flipped over and I went back but didn't do it where the year switched back.

This way it lets anyone who might see it know that the postmark is correctly entered.

I agree to not contact the sender regarding delayed shipping.

Emergencies can occur (family member hospitalization, etc) that can result in books not being mailed on time.

As soon as possible after this happens, I believe the member SHOULD send a PM to the requestor letting them know the book WAS mailed late, the actual date the book was mailed, and if they wish a reason (not necessary and may not be anyone else's business).

This lets the person waiting know that it will be delayed.

If someone does this, I also mark that the postmark, while entered correctly, the member sent a PM explaining and provided a correct mailing date.  Do not know if it helps.  I also comment if it was mailed late and I do not receive any correspondence explaining the tardiness.

Date Posted: 8/9/2009 3:09 PM ET
Member Since: 12/28/2006
Posts: 14,167
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I agree with Sarah and others, fill in the survey and use the comment section to note the date is actually on the postage sticker not a postmark (which can occur anywhere enroute).  If this member is developing a pattern, PBS should pick up on that.

Like others, I frequently use the comment section to note items good and potentially bad. 



Last Edited on: 8/9/09 3:10 PM ET - Total times edited: 1
Date Posted: 8/9/2009 7:21 PM ET
Member Since: 7/19/2008
Posts: 15,384
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Patterns are what are important.  A one time mailed late because of flu, family, flood, or such is much more forgivable in my view than a repeated habit of marking it weeks before it is actually mailed.  (Although I really feel they should have PMed.  At least to say it was late and was finally on it's way.) The comment box is saved for TPTB to review when folks get flagged.  And from what I understand, late postmarks are one of the clues to flag accounts.