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Quick question: A book I had requested didn't show up and the PBS marked it "lost". It arrived today in my mail. I noticed that the postage was purchased two days ago, and the sender marked it mailed over a month ago. I am fairly new at this and unsure how to let PBS know I did recieve it. Are there any reprocussions for members that mark a book mailed and then don't bother to mail it? |
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from help centerBooks that arrive with a late postmark need to be marked received normally, and the information about the postmark should be recorded in the survey portion of the Book Received page.
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First, you can mark it received from your transaction archive. Always be careful marking books there. Double check the sender. The canceled orders are also there. In addition, marking a "lost" book will deduct a credit as the credit was returned to you. Check that another copy was not automatically ordered for you. Marking a book from your transaction archive will bring up the standard survey form. In this case, it is very important to mark the postage date. That late mailing is not okay. The sender will have it on their record after you fill in the date on the survey. They will also be getting a message from PBS. We are required to get permission from the receiver if we are going to mail a book late. Sounds like they didn't do that.
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I agree with Emily. Before you mark the book received make sure that the book you received is actually from the first person and they mailed it late, and not from someone else. If the book went lost and another copy was available, the system will automatically order it for you. So, the book may actually be from the next sender in line. |
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Thanks for the help! |
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Keep in mind, if this book is from the first sender and another copy is already on the way you are not obligated to mark the book received. This applies if the wrapper clearly indicates the book was mailed more than a week late and the sender did not pm you for permission (counter postage is the best indication). If it is unclear the book was mailed on time, then you must mark the first book received...which is why PBS guidelines suggest waiting two weeks to re-quest a replacement after a book is declared 'lost'. Regardless, if you are sure of the mailing date I'd make sure TPTB are aware of the situation...either use the comment box when logging the book in or 'contact us' option and note the transaction number. |
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I will use the survey date spot, then put details (counter postage or post mark) in the comment box. The survey date spot triggers an automatic email if the mailing date is late. That said, be extra careful anytime you mark a book received from the transaction archive. All of the canceled and rolled over orders show up there. We do not want any abandoned accounts to suddenly have activity. |
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