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Topic: Book not Marked Mailed in Time

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Subject: Book not Marked Mailed in Time
Date Posted: 3/14/2013 12:03 PM ET
Member Since: 4/30/2012
Posts: 127
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I had a book requested that was not marked mailed by the time allowed. So I guess it rolled over to the next one in line.

But this morning I get a message from the first person saying "I mailed this book yesterday morning.
Apparently I didn't mark "mailed" in time
however, you will be getting in the Mail in a few days.
Can you please go in to the system & give me 1 credit after
you receive the Book "?

I have no problem doing this when the book arrives, but what do I do about the book still showing as being requested by me to the next one in line? What if this second person sends me the book as well? I DO NOT want two copies.

Date Posted: 3/14/2013 12:08 PM ET
Member Since: 3/7/2009
Posts: 10,914
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If the second person hasn't printed the label yet, you would have a cancel button and can cancel the transaction.  If they have printed, you could PM them and ask if they could not mail if they didn't already buy postage.  If they can't cancel it and send it on, then you don't have to credit the first sender according to this help doc.

  • If she HAS been able to cancel, then when she receives your book she can follow the instructions in the Help doc I received a book from a canceled transaction! to mark the book received from her Transaction Archive, and you will get credit then.

  • If she has NOT been able to cancel, she will end up with 2 copies, and she will NOT be obligated to mark the canceled copy (yours) received. The Help doc I received 2 copies of the same book! explains this.
Date Posted: 3/14/2013 12:18 PM ET
Member Since: 4/30/2012
Posts: 127
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Thanks for the quick reply Jenna. I went and cancelled the request, so hopefully I'll received the first book and all will be good. smiley

Date Posted: 3/15/2013 1:25 AM ET
Member Since: 7/19/2008
Posts: 15,447
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When you receive the first copy, you mark it received in your Transaction Archive.   Please do not "gift" a credit.  Using the Transaction Archive creates a record that PBS can see.

You can find the Transaction Archive on both your pull down My Account menu and on your My Account main page.

You have to be VERY CAREFUL in the Transaction Archive. That has both cancelled orders (folks who never responded) and active orders. Always double and triple check the sender before marking a book in your Transaction Archive.

In addition, a credit will be taken from your account if the book is in the Transaction Archive. (Your credit would have been returned when the book was canceled.)

 

Date Posted: 3/18/2013 12:09 PM ET
Member Since: 4/30/2012
Posts: 127
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Very good information Emily.

So when I receive the book, I go to the Transaction Archive and mark it received from there. Then the sender will get her credit that way, correct?

That's so good to know, otherwise I would have just gifted the credit to her. Thanks!

Date Posted: 3/18/2013 1:11 PM ET
Member Since: 7/19/2008
Posts: 15,447
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Yes.   The sender gets the credit.  You have some RWAP options.  And this helps PBS, as they can easily see if a member has a history of late mailings.