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I just noticed that one of the books I requested, which had been on my "enroute to you" list, was placed as a "completed" transaction. I had contacted the sender in the past and she said she did not use PBS mailing labels or have a tracking number. Nor did I receive a Lost in the Mail notice. The problem is, I did NOT received this book, and I did NOT mark it received! I am totally flummoxed as to how this happened. Can anyone suggest any possibilities, or advise me as to what I should do now? -- Barbara ================
Mailed From: AL
Mailed To: OR
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Have you been logging in to your account? If you don't log in for a while it'll automatically mark a book received. This can be as little as 2 wks without a log in or if you had a book request/WL offer that you let time out. It does this because some people just abandon their accounts and people lose out on credits for books they sent in good faith. So if you haven't logged in since you ordered the book or for a couple of weeks then that's what could have happened. *It will not do this if your account is on vacation hold. |
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I don't know, but I do remember that between 10am and 11am, I was having problems getting on PBS & I got a weird error message that said to supply feedback to PBS. The PBS Librarian emailed me back & explained that the system had a "hiccup" this morning, but the problem was resolved. Maybe during the hiccup, the system gliched & automatically stated that you received the book. The only thing I could find remotely on this issue is in the PBS help docs where they address what to do if you accidentally mark a book received: If you marked a book received accidentally from the En Route to Me tab in My Account:
If you marked a book received accidentally from your Transaction Archive:
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Well, THAT'S not the problem -- I log in just about everyday (I'm totally addicted!). From the dates, it looks like the system SHOULD have sent the book into the "lost in the mail" category, but instead marked it Received. I just hope the new updates PBS did on the site didn't mess that system up.
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In that case I would contact PBS and see if they can fix this. I do remember trying to log in earlier in the day and I got We Are Doing Site Maintenance, Please try again later. |
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I had the same thing happen with the exact same time stamp (10:21AM). I KNOW it wasn't me because 10:21AM ET is 4:21AM in Hawaii where I am lol. And I log in every day. So I sent feedback about it. |
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March Madness strikes the PBS servers? :)
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ok so PBS converted it to a lost book instead of being marked received. glitch in the updates I guess? |
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