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Topic: Book Marked RWAP doesn't show as such in transaction archive

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Subject: Book Marked RWAP doesn't show as such in transaction archive
Date Posted: 5/17/2014 3:11 PM ET
Member Since: 3/25/2008
Posts: 2,523
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I received a book with wrong ISBN & format. Marked it as rwap wrong book & sent the message to the sender letting them know. But when I go to my transition archive it just shows the book with a red x next to it like a canceled transaction. Not with a red check & the crack thru it. Is this normal for a rwap wrong format or did I do something wrong?
Date Posted: 5/17/2014 3:41 PM ET
Member Since: 8/16/2007
Posts: 15,186
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You double checked and confirmed it is the Transaction with that sender?

Date Posted: 5/17/2014 6:35 PM ET
Member Since: 4/28/2009
Posts: 9,576
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the red X usually means a cancelled transaction so something else may be going on......maybe the sender forgot to mark it mailed so system "cancelled" it or maybe, as Melanie suggested, the first sender didn't fulfill the request and the request went to a 2nd person.

Date Posted: 5/17/2014 9:54 PM ET
Member Since: 3/25/2008
Posts: 2,523
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Yes, I've double checked & it's all from 1 transaction & 1 sender. That's what has me confused... it's a completed transaction from the original sender but for whatever reason looks like a canceled transaction instead of rwap as it was marked. I can even see the 'was this problem resolved' tab.
Date Posted: 5/18/2014 11:55 AM ET
Member Since: 1/30/2010
Posts: 8,378
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I'd probably ask TPTB about it then.  Either they can explain it, or it's a glitch that they need to know about to fix it.

Date Posted: 5/18/2014 2:15 PM ET
Member Since: 11/30/2007
Posts: 4,962
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When you put your cursor over the red "x" what does it say? When I put my cursor over any red x's it says either canceled by the sender or requester.