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Topic: book not marked recieved but tracking shows it was

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Subject: book not marked recieved but tracking shows it was
Date Posted: 11/28/2009 11:01 AM ET
Member Since: 10/28/2008
Posts: 3,529
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I sent a book on the 8th of November and it was recieved on the 13th of November, I had tracking on it. It has never been marked recived and my question is this since it did have tracking and it shows as being delivered if she doesn't mark it as recieved will I have to give her back her credit????

Date Posted: 11/28/2009 11:02 AM ET
Member Since: 7/23/2006
Posts: 15,930
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No, you won't lose your credit.  But you might go ahead and pm her and ask if she got it ok, and if so to remember to mark it received.

Date Posted: 11/28/2009 11:09 AM ET
Member Since: 10/28/2008
Posts: 3,529
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I should have said I pm'd her about 3 times now with no response at all from her

Date Posted: 11/28/2009 11:14 AM ET
Member Since: 1/5/2008
Posts: 3,359
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If you used electronic DC through PBS, then you've already received your credit and you won't lose it.

Please remember that DC doesn't necessarily mean that it was delivered at the right home.  Also, with the holidays (and other things in real life) the other member might be away right now, or have their account on hold.

PBS sends generated e-mails to members who have not marked their books received close to the estimated time of delivery based on Media Mail.  Sometimes additional PM's from the sending member can irritate the requestor.  If the book goes lost and the other member hasn't been active on PBS for a while, the team notes that and can either suspend or close an account.

Also, you can see if the other member has even received your PM by going to your PM page, click on the "From Me" tab, and then click on "Unread".  Any unread PMs you have sent will have a check in the box on the left hand side of the screen.

Date Posted: 11/28/2009 11:20 AM ET
Member Since: 10/28/2008
Posts: 3,529
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Thanks I did check and she has opened the pm's I sent her.  I will just wait and see what happens,

 

     bertie

Date Posted: 11/28/2009 1:53 PM ET
Member Since: 8/23/2007
Posts: 26,510
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My guess is she hasn't received the book.  There's a book that says it was delivered to me on Jan 8th and I have never seen the book.  Also you are supposed to give people a week to respond to your PMs. 

You already got your credit so there's nothing to worry about.

Date Posted: 11/28/2009 2:09 PM ET
Member Since: 5/14/2009
Posts: 6,852
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Even though she opened the PMs doesn't mean she is at home.  I was away for a week on business and I came home to several books.  Though I was online and reading my messages, I couldn't mark anything until I got home. 

Just my 2 cents. 

Date Posted: 11/28/2009 2:18 PM ET
Member Since: 2/21/2009
Posts: 2,925
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I've got almost the same situation, mailed early in the month, dc shows delivered. I PM'd with the tracking info on the 24th, asking if they would contact their local PO if the book had not been delivered so that the PO could follow up...PM hasn't been read (at least here, perhaps through email), no response. Book will go "lost" soon. I'll have to resort to contactng PBS if nothing happens (paypal dc), they can check to see if perhaps the  member is now inactive, or has had a very busy month.  

Date Posted: 11/29/2009 12:57 AM ET
Member Since: 12/28/2006
Posts: 14,177
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Sender has already received their credit, so it's just rude not to respond to a polite inquiry.  You'd think the requester would appreciate members who care if the book actually arrived.  The time one of my books appeared to be missing, the requester & I worked together for a resolution (the book was returned to me anonymously with a new shipping label, from an entirely different region than it was mailed from or to...go figure).

Makes me wonder if members can run this as a scam.  Request books, don't mark them received, get credits returned upon being declared 'lost', and reuse the credit...and start the cycle again.  At what point (if any) does PBS intervene?



Last Edited on: 11/29/09 1:00 AM ET - Total times edited: 1
Date Posted: 11/29/2009 2:14 PM ET
Member Since: 8/26/2006
Posts: 9,336
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PBS flags accounts like that pretty fast, Denise.  Obviouisly their criterion for suspending an account remains a trade secret, but I know they step in quickly.  And Bertie, if you haven't heard back one week after your first PM asking if the book had arrived, you can contact the PBS Team.  (Click on -- don't hover over -- the Help Center, choose Contact the PBS Team, and use the Feedback option.  They'll step in to figure out why the member isn't communicating. 


It always helps me be patient to picture the book sitting unopened on the coffee table as the requestor goes into labor or something.  There could be some other life issue that got in the way, or she could be away on vacation, and doesn't know if the book's been delivered yet. :-)