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Okay, help me out here. I requested a book on 6/28. The book was accepted and the label was printed on the 6th. It was supposed to have been mailed by 7/8, which really means 7/10 with the two day grace period. That is today and it still hasn't been marked sent. What happens now? Will the system automatically cancel the order and send my request back to FIFO? What happens if the person sends the book anyhow? Can I mark "REFUSED" on the package and send it back? |
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The system will cancel the order when he/she times out, and you'll go back on the waiting list for the book. If it should for some reason get sent anyway, and you've already ordered another copy, you aren't obligated to pay for or return the extra book. |
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Can I mark "REFUSED" on the package and send it back?\ You can, but that's really unnecessary punative to the sender...they will already not get the credit, the book and are out the postage if it happens the way you fear it might (and you could be right). If you refuse the sender will have to pay *again* to get the book back. Most people just keep the second copy and post it or pass it on. Yes, unless it was a WL book the system will cancel this order and roll you over to the next copy in line; you do run the risk of getting 2 copies if that happens. You could send a PM to asking if they have mailed, although PBS *is* already doing that.
This is the Help Center info on the situation you could end up having: (getting 2 copies of the same book) Scenario #1 (the most common scenario):
In both Scenarios #1 and #2: When you receive 2 copies for a book after submitting only one request, you are not obligated to give a credit for the extra (canceled) copy. You are obligated to mark the properly sent copy received.
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Well, if I mark it refused and it is sent back to the sender, at least he/she will have the book to repost to another person to recoup the credit, right? |
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Yeah, but by then they've already paid the shipping twice. So they would be paying for shipping three times for just one credit. I would just keep it and let it be a lesson learned for them. You can always PM them and ask them what they want to do, though. |
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The book may have been mailed, but they forgot to mark the book mailed on the system. This happens A LOT I would be more concerned if the label wasn't printed. I recommend sending him a PM and ask if the book was sent. Your concern is if it was sent, he didn't mark the book mailed, the system will cancel the transaction, it will roll to the next sender and you will end up with two books. Per the help docs, you do not have to mark his book received and he will be out a credit. To please confirm the date he mailed the book. If he confirms it is mailed and it rolled over to the next sender, I would cancel the transaction and wait for his book to arrive. If the label is printed and you can't cancel the second senders request then you keep the book and post it and do not mark it received, it would be his loss. However, in the spirit of PBS it would be best to resolve this amicably if possible, especially if he is a new member. I just received a book, I went to mark it received and couldn't because she didn't mark it mailed and it had not timed out in the system. I PM'd her that I received the book but until she marks it mailed I was unable to mark it received. Last Edited on: 7/10/10 11:11 PM ET - Total times edited: 1 |
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The member has been active since 2006. She has 1000+ books on her shelf but the number of books sent and received is blocked. She has "0" forum posts. The system will time out in approximately 10 minutes.
Grrrr. |
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Since the label was printed-I would PM this person and ask if they just forgot to mark it mailed before I ordered another copy. You can put the book on hold on your WL and give them a few days to respond. If it's a FIFO book you can cancel the next order up until they print the label. Maybe they got busy and just forgot. But if you end up with 2 copies because they don't respond or the 2nd request was picked up and printed too quickly then just accept the book. Accepting the book will be less of a punishment to them. You can always PM them and ask if they want to give you a credit to send the book back. If it was me, I'd just tell you to post the book because paying a credit to get it back to repost just seems stupid. Like someone said they'd be paying postage 3 times to get a credit for it. |
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