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Topic: book did not meet requirements but I did not notice it at first

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Subject: book did not meet requirements but I did not notice it at first
Date Posted: 1/15/2010 10:40 PM ET
Member Since: 9/29/2009
Posts: 13
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I requested a book and all of my requests require large print.  I received the book and did not have or take the time to notice it was large print.  I noticed two days later and PM'd the sender and have not received a response.  I PM'd the sender 5 days later and still have not gotten a response. 

What else can I do?  I made a mistake by not taking the extra time to check the book upon receipt but I am stuck with a book that did not meet my requirements.  I am unable to read the book as it is not large print.

Any suggestions?  The sender appears to be ignoring me.


Thanks, Bobbie

 

Date Posted: 1/15/2010 11:33 PM ET
Member Since: 8/17/2005
Posts: 1,586
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Hi Bobby sorry you got a bum book......I think the site is really good about making sure people who ask for large print get it......and as a person who has limited sight I feel for you...I am blessed I can read all prints but large is easier...YOU MAY be able to ask TPBT to step in and help...I can't say they will as its past the time for  a RWAP but it is worth asking them for the help....all they can do is say sorry too late...but maybe they will be able to do something....nothing ventured nothing gained

Date Posted: 1/16/2010 3:25 AM ET
Member Since: 11/30/2007
Posts: 4,979
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You can post the book you received and order the large print edition.

Date Posted: 1/16/2010 9:11 AM ET
Member Since: 5/14/2009
Posts: 6,852
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My first question, not to sound snarky, but was the book you ordered marked as large print (it lists under the author's name) or some have it in the title.

Though the team will not become involved in the swap, they do want members to communicate in regards to swaps.  I would send feedback to the team that the member is unresponsive, you ordered large print,  you didn't realize at the time it was not large print and marked it received.  Upon discovery  you contacted the sender twice and they have not responded after 5 days (or however long you have waited).   Ask if they can encourage the member to communicate.  Also check your credit registry.  Some members will just refund the credit w/o any message.

I would also make sure all correspondence is done through the transaction archive so the communication follows the transaction.  Once marked received there isn't any way of reversing and it is up to the sender.  JMO, but if it were me and I mistakenly posted a book that is listed as Large Print on the PBS system, but what I listed was not (sometimes ISBNs are reused for the same book -- different versions) I would make it right and send back the credit.   Good Luck.

 

 

Subject: wrong book received
Date Posted: 1/16/2010 4:37 PM ET
Member Since: 9/29/2009
Posts: 13
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The book I requested was ISBN 0816156220

The book I received was ISBN 0671689738

The first book was large print but the one I received was not.

What do I do now?  I have said the book had arrived and, due to my father being rushed to the hospital, I did not pay close enough attention to the fact that it was the wrong book.

 

Bobbie

Date Posted: 1/16/2010 4:44 PM ET
Member Since: 5/14/2009
Posts: 6,852
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Bobbie, I would contact the PBS Team to explain that the sender is not communicating, which is frowned upon.  They will not involve themselves in the swap, but they may encourage the member to respond to your messages.

It really is up to the sender because it was marked received w/o a problem.  It may be a learning experience in the end, but at the very least the sender should communicate and it should become part of the transaction record.  IMO

Subject: large print
Date Posted: 1/17/2010 12:52 PM ET
Member Since: 8/16/2008
Posts: 156
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It's sad that the sender appears to be ignoring you, but remember they may not sign on daily.  Just relist the book and add the large print  book to your wish list again.  If  the large print book comes in and you don't have a credit let me know.  I still have a few extras and I'll send you one.

Date Posted: 1/17/2010 1:02 PM ET
Member Since: 11/5/2009
Posts: 1,083
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This leads to a question about this site.   If a member sends a book that is not the book ordered (different ISBN), will PBS do anything to get the credit back for the member that received the wrong book?

Date Posted: 1/17/2010 1:25 PM ET
Member Since: 8/16/2007
Posts: 15,200
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 will PBS do anything to get the credit back for the member that received the wrong book?

PBS standing position is that they will not get involved in any individual swaps. They expect the members to be adults and act as such, working it out themselves.

That said, I have seen them take a credit away from a member who sent a paperback under a HC posting and give it back to the requester. In that situation, the sender admitted they sent the wrong book in PMs (so it wasn't just the receiver's say-so) and the sender was pretty much saying *yeah, I broke the posting rules, but tough I'm not returning the credit 'cause you have a book even if its not the one you requested* in the PMs.

Cathy A. (Cathy) - ,
Date Posted: 1/17/2010 1:31 PM ET
Member Since: 12/27/2005
Posts: 4,138
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In general, members are expected to resolve problems among themselves. If the two members cannot reach agreement and the sender refuses to refund the credit, then the requestor should mark the problem unresolved from his or her Transaction Archive and leave it at that. There are some extremely rare cases where we know PBS has stepped in and given the refund, basically it's only if the sender has admitted to knowing a book wasn't postable and still refused to refund, or if the sender's account was closed or abandoned.

I think they may also be willing to help Bobbie, based upon this excerpt from the December 2007 newsletter. The newsletter archive is on your Club Communications page:

----------------------

Dear R&R--Well how about Large Print books?  Large Print isn't included in the "ISBN, title, author, binding type" thing.  If I request a book for my mom who needs Large Print, and I get a regular-font book she can't read, what do I do?  The last sender who did this to me told me just "Sorry, that was the way it was listed on PBS!  Hope you enjoy the book!"  What about me?   What do I do here?  --Seeing Red in San Pedro

Dear Pedro,

Large Print is a special case.  If a member enters the ISBN of an item into the Post Books page and that item is categorized at PBS as Large Print, the book listing preview will have some special text in a red box on the right of the Post Books page.  This text says very clearly that this listing can be used only if the book being posted is Large Print.  There are also links there to help post the book properly if it is not a Large Print book.  Because Large Print is not a preference in most cases but a necessity, Santa is taking a hard line on these problem swaps: if the sender does not return the credit within a week of your Personal Message that states the problem, the title of the book, and the request for a credit refund, let us know and we will do it if the book was really listed incorrectly.  We don't intervene in problem swaps when the issue is subjective (such as book condition) or in dispute, but in the case of Large Print, we will.  Be sure that your Personal Message lets the sender know that you want your credit returned, and also that the member can read instructions on how to do this in the Help Center.

We do sympathize with the members who post books incorrectly; we know they don't mean to.  But if you post a book incorrectly, you do run the risk of losing book, credit, and postage.  It is easy to prevent this: just follow the instructions on the Post Books screen when posting your book, and if you have trouble, read Solutions to Common Book Posting Problems in the Help Center, and this will help you get your book listed properly.

And if you get a problem book, do be clear in your Personal Message.  Be gentle, but do say that you would like the credit to be refunded.  Sometimes a sender is new and doesn't even know this is an option.  And remember, if you report a problem swap (of any kind) to a sender,  in a PM clearly requesting a credit refund and you get no response at all from the sender within a week, let us know, and we'll look into it.