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One of the requirements I have for books is that if I am ordering a workbook that it not be filled out. I ordered a math workbook and received it to find it was filled out (in ink!). Unfortunately I did mark the book as received, though I marked it as received but with a problem. I contacted the sender asking for my credit back and have not heard back from this person in a week. Should I PM the sender again, or should I continue to wait? Do I have any recourse if I never hear back? Thank you! |
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Sorry that happened, I don't even think you NEED an RC for that, I mean, that book shouldn't have been filled out in the first place! :-( Unfortunately, there is no real recourse except for you to mark the transaction as UNRESOLVED in your transaction archive. The sender will get a "black mark." If she/he doesn't return your credit, you're out one, and that is crummy. Chances are you're not going to hear back if you haven't yet. I'm sorry it happened. You can always offer the workbook as an unpostable freebie and get in line for it again (or order it if it's available.) Good luck. |
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I would send one more PM give them a deadline to respond and if they don't let them know that you will then mark unresolved. It is vacation/summer many people aren't online as ususal - so I would give them the benefit before marking it unresolved. I am sorry that happened. Good luck |
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When you order a workbook or textbook, if there is writing in the book, the sender must PM you, and receive your acceptance of the markings BEFORE they mail the book. Make sure that the sender knows that this is the PBS rules. The usual time to wait for a response to a PM is a week. If you send another PM, tell them the deadline for responding to you, before you mark it "Unresolved". |
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That workbook was unpostable (unless the sender sent a PM and you had specifically agreed to accept that workbook with writing in it). From the Help Center - http://www.paperbackswap.com/help/search.php?terms=RWAP+no+respone+PM
Follow-up on Problem swapsadded 3/13/2008 If you as the requestor marked a book received with a problem, you can now provide follow-up on the situation from your Transaction Archive.
Before submitting follow-up on a problem swap:
To give follow-up on a Problem Swap:
<snip>
<snip>
<snip> Note that once follow-up is submitted, it can't be changed. The only follow-up option which allows further follow-up to be submitted is "Sender did not respond to PM". Last Edited on: 7/18/09 6:25 PM ET - Total times edited: 1 |
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if it has been a week and they have not responded you are to contact TPTB |
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Thank you for the helpful responses! I will PM the sender one more time with a deadline and then mark it as unresolved if I do not hear back. You are all a great help! |
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When you mark it Unresolved, it will also trigger an automatic email from PBS to the sender, encouraging them to make things right, so perhaps that will help too. Cheers, Catt |
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Under the problem transation, you should have a 'No response' (or something to that effect) option. If you click on that, Paperbackswap will contact the the other member and tell them they need to contact you. |
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