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Received an envelope from USPS with a sticker that reads: RECEIVED UNSEAL. RECEIVED WITHOUT CONTENTS. I filled out the problem form from the shipment page, but what is suppose to happen next? USPS wont be able to find the book at this point, will they?
Any advice or any guidence would be fantastic.
From the Help Center:
I received an empty wrapper--no book inside!
If this is a book you requested, you can choose "With a problem" and then "Empty wrapper received" from the problem options. This will NOT mark the book received but it will send an email to the sender to let him or her know that the packaging arrived without the book in it. The sender can then look into what happened to the mailing.
While the book is listed as "en route" to you, you will continue to get the usual auto-emails from PBS asking if the book has arrived; open and read them, and follow any instructions within.
If the book hasn't arrived by the 26th day (the 35th day if the sender or requestor is outside the contiguous US) after it was marked mailed, then PBS will declare it lost in the Mail and you will get your credit back. If the book does arrive after that, you should mark it received from your Transaction Archive.
If the sender agrees to cancelling the request early (not waiting the full period for the book to be declared "lost"), then she or he can contact us and ask us to cancel the transaction for the book. (A cancellation in this case will pass your request to a new sender if there is another copy of the book available in the system, or will put the book on your Wish List if there is not another available copy. If the book was on your Wish LIst before, our cancellation will put you back on the Wish List for this book, in your previous place "in line".)
No, if the wrapper & book have been seperated it is unlikly that the book will/can be delivered.
Some of us members place the PBS packing slip (along with the book) inside plasic underwrap...JIC. In which case, if the book and wrapper become seperated, there's still a chance the book could be delivered. Not that many members use this method tho, so you can assume the book is probably not going to arrive.