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I'm sure this has come up before, but I'm not quite sure what to do! I ordered a book a couple of months ago, and received it. It is over 700 pages, and looked just fine. So I marked it as received, and put it on the bookshelf.
This week, I picked it up to read, and about 120 pages in, realized that there are about 50 pages missing. Not torn or fallen out, just missing. I don't have a ton of credits, and hate that I wasted one on a book I can't finish. However, I can easily see how this could have been overlooked by the poster and don't want to cause them any issues either. Is there anything that can be done in situations like this? Or do I just toss the book and forget about it?
The best thing to do is to contact the publisher and ask them to replace the book. If it's still in print, they usully will. I've solved this exact problem by doing that several times. (They will usually believe you as it;s likely that multiple copies woudl have the same issue and they have probably had to replace copies of it before). They just send a new copy ... I haven't had to send in the broken one or pay for anything.
Unfortunately, once you mark the book received without a problem, you don;t have much recourse with the sender. You could try to PM them, and if you can get them to admit knowing that the book was missing pages when they sent it I bet PBS would refund your credit for you if the sender won't ... but besides getting the sender to admit it, which is probably a long shot, there isn't much you can do about it.
It's also quite possible that they didn't read the book themselves, and so weren't aware of the problem either.
I was particularly annoyed at one sender who did that to me with a brand new book, I sent her a PM after I received a new copy that I had to request from the publisher ... and she admitted to me then that she knew the book was missing pages (it was a very recently released book so I already suspected anyway that she had read the copy that she sent to me, but it was annoying to find out that it was true.).