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Topic: a book mix up

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Subject: a book mix up
Date Posted: 8/26/2008 8:31 PM ET
Member Since: 6/30/2007
Posts: 150
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so today i got a book in the mail...and its not the book i ordered.  I PMd the sender...i assume that she inadvertantly sent MY book to the person who ordered THIS book (which happens to be a book with a HUGE Wish List).  My book was a WL book...and this book is too.  I'd like to just figure out a way to get these books to their rightful orderers without too much trouble.  Has anyone had this problem before?  Do you have a simple solution?  Suggestions?



Date Posted: 8/26/2008 8:35 PM ET
Member Since: 5/23/2005
Posts: 6,064
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Happens all the time!  Very frustrating, but give the sender a bit of time to respond.  Usually, it is easily worked out with the receivers sending on the books and the original sender hopefully compensating you with credits.


Cathy A. (Cathy) - ,
Date Posted: 8/26/2008 8:44 PM ET
Member Since: 12/27/2005
Posts: 4,150
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Some options:

1) The original sender buddies both of you a credit to cover the extra postage cost and PMs each of you the other's address. You each send the book on and mark your book received when you get it.

2) The original sender tells each of you the other's nickname and buddies each of you a credit. You each mark the wrong book received. Then you post the right book directly to the other person's wish list after searching for that person in the member directory. This only works if both members have public profiles and if you follow the exact instructions for posting to another person's wish list; but it has the advantage of allowing you to be in direct contact with the person who is actually mailing your book and gets the original sender out of the middle.

3) If it just so happens that the book you got is also on your own wish list, or if it looks like you'd like to read it now that you've gotten it, then I think you should mark the wrong book received and decline to accept an extra credit from the sender. If you don't want this book as a keeper, read it and then repost it normally.

If either you or the other requestor does not immediately send on the wrong book you received, then the person who is not getting her wish list book should put the book back on her wish list and then contact the PBS Team by clicking on Contact Us at the bottom of the screen. Explain which book you didn't get and that you would like to be moved back to the front of the line for it. They will do this for you, and they're very nice about it, but it's not automatic, you do have to ask.

Date Posted: 8/26/2008 8:54 PM ET
Member Since: 6/30/2007
Posts: 150
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this is what i LOVE about PBS...thanks for your quick responses...and suggestions for a solution to this problem!