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Topic: Book Ordered was Hardcover: Received Paperback.......But.......

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Subject: Book Ordered was Hardcover: Received Paperback.......But.......
Date Posted: 5/22/2010 11:17 AM ET
Member Since: 8/30/2008
Posts: 2,207
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I'm trying to get a hardcover set of a favorite author's books so when I browsed here and found 1 copy only of a HC I ordered it. When I picked it up at the p.o. this morning I found that it's a paperback. I marked it received with a problem but didn't designate that it was "wrong book received" as I was interrupted by my lawn man and didn't continue to the next page. When I got back to my computer and tried to go back a page I saw that the transaction had actually gone through - not that I didn't want it to. I PM'd the sender re receiving a different format from what I requested (what PBS had it listed, HC).

I told the sender that I didn't want my credit back as I 1) didn't have a copy of that particular book and 2) I'd use it as a filler copy til I did get a hardcover edition.  I can pass it on to my best friend

But one has to really be careful that they're posting the correct format/edition of a book to avoid disappointing a requestor. I think I'm needing validation that I did the right thing by marking it a RWAP?

Gail

eta to correct grammar



Last Edited on: 5/22/10 11:18 AM ET - Total times edited: 1
Date Posted: 5/22/2010 11:35 AM ET
Member Since: 10/14/2005
Posts: 333
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You were correct to mark the book RWAP.  

Date Posted: 5/22/2010 12:14 PM ET
Member Since: 8/10/2005
Posts: 4,601
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You were absolutely correct. When people post a book, in addition to asking that the book meet the PBS condition guidelines, they are asked to very that not only the Title and Author match, but also the ISBN and Format (h/c, paperback, audio, etc) must match, AND that the book isn't an ARC. Any violation of those terms can and should be marked RWAP.

Cheryl

Date Posted: 5/22/2010 12:22 PM ET
Member Since: 2/9/2010
Posts: 154
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Your attitude is what makes PBS a joy. The fact that it is a problem that the format was wrong is plain. You were right to mark it RWAP.

What stands out is your kindness to the sender. You would have been within your rights demanding your credit back (and still keeping the book). They didn't read, were hurried or whatever, but they made a mistake. Ah the joy of being human.