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Topic: Book ordered--not received--member no longer active?

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Subject: Book ordered--not received--member no longer active?
Date Posted: 1/15/2008 12:52 PM ET
Member Since: 8/25/2007
Posts: 13,134
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I ordered a book that was supposedly mailed out on 12-29-07.  I have yet to receive it, though I have gotten every other book from other members that were mailed well after that.  I finally PM'd this member about it but haven't heard back.  I checked her profile again just now and there isn't one now--it says "no longer an account holder".   Officially this book has till the 25th until  the time is up and it's considered lost,  but I am sure that it was never sent.  Can I go ahead and do the "book not received" now or do I have to wait the 10 more days? 



Last Edited on: 1/15/08 12:55 PM ET - Total times edited: 1
Date Posted: 1/15/2008 1:05 PM ET
Member Since: 4/6/2007
Posts: 729
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Just let the system cancel it out when it times out - you will get your credit back then.

Date Posted: 1/15/2008 3:05 PM ET
Member Since: 8/10/2005
Posts: 4,587
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If you really need your credit back earlier because you're short, contact R&R via the feedback button--they will refund it since the person isn't a member anymore. Otherwise the system will automatically give your credit back when the book goes lost.

Cheryl

Date Posted: 1/15/2008 3:08 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I don't think they'll do anything until the book times out as lost.  Then you'll get your credit back. The book will go on your RL.  Is it showing up as being mailed with a check mark next to it?  If it is then they used the DC and it's probably on it's way.  Just because they are not longer a member doesn't mean they didn't send the book. They could have used the quick credit, spent the credit and closed their account. Media Mail can take a month to arrive especially if it's going cross-country.   

Date Posted: 1/15/2008 3:10 PM ET
Member Since: 8/25/2007
Posts: 13,134
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Okay, thanks.  I can wait the 10 days, but I am going to order the book again, as it's #1 in a series and I already have 2-5 but have been waiting to get #1 before starting.  I'm a bit pissed that that member didn't PM before she high-tailed it out, as I could have already ordered it again. 

Date Posted: 1/15/2008 3:14 PM ET
Member Since: 1/29/2006
Posts: 54,837
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Cheryl, do you have actual experience w/ them sending the credit back early?   (serious question, not meant to sound obnoxious. :-)   While I agree that it's unlikely the book was mailed (been in that position myself), it's not impossible..it's also not impossibe, by any means, for it to actually take this long to arrive.  I'm thinking they'd rather let the system do it's job and go "lost".   Anyway, that's why I wondered if you had first hand experience!  ;-)

 

Dawn, as I said, I don't really doubt you are right, but books can, and do, take this long to arrive.  I've had them take 2+ weeks to go 100 miles from me.  Another one I mailed took 4 (I kid you not) months to get from CA to TX....but it did get there! 

Date Posted: 1/15/2008 3:46 PM ET
Member Since: 8/16/2007
Posts: 15,177
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Hopefully the book will show up for you. I've had a few get passed by other books, who knows what goes on in the USPS system sometimes. The member may have sent all of the books that had been ordered prior to leaving the club. If you do order another copy the book before the lost date, be prepared to spend 2 credits on the book if the other one shows up.

The system specifically says to not contact them until after the go-lost date so I don't think they'd give the credit back early.

Date Posted: 1/15/2008 4:06 PM ET
Member Since: 8/10/2005
Posts: 4,587
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No, I have no personal experience with it...just a guess...I've never been short on credits so have been content just to let the system return my credit when the book went lost--although the vast majority of books I have had go lost on the way to me were "supposedly" sent by people who are no longer members.

As I said, if the credit is desperately needed, R&R would be the ones to contact because they would know the circumstances of the person's leaving the site...whether it was voluntary or whether they were the ones who removed the member for something like...oh, marking books mailed and having all of them go lost because they never mailed them? :-D If that were the case, I'm sure they would return the credit early.

Cheryl

Date Posted: 1/15/2008 6:24 PM ET
Member Since: 7/31/2007
Posts: 2,689
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I've received books like the day before it was scheduled to time out as lost.  And books do travel at different speeds...I recieved one from Alaska (I live in Texas) today that was mailed 6 days ago and am still waiting on books that were mailed 12 days ago from nearby states of Arkansas, New Mexico...who knows how the USPS actually works.

 

Christy