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In today's mail, I received a copy of a book I had requested April 11. The member said she mailed it April 13. May 9, I still had not received it and PBS cancelled saying lost in mail. I ordered the title from someone else May 20 (after waiting even longer as PBS said to do). I received it and read it. Lo and behold, the title arrived today from the person who said she mailed it April 13. She did NOT do so. The postmark is clear. It was mailed June 2. I do not feel I should have to give a credit up for the book. I do not want 2 copies and the member knew that PBS cancelled the order May 9 and still waited a month, did not send PM, etc. What do I do now?
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Sit tight.....you do not have to spend 2 credits for the same book. If she wants the book back so she can repost it, she must friend you a credit to cover the postage to have you send it back to her. |
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Thanks for the helpful responses. I am very relieved! I did send information through contact us as well.
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The second sender should get the credit for the second book. The first sender is required to get a PM okay from you for any book mailed over 4 days late. Over a month late? No. |
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The second sender did get the credit the day it was received. |
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From the PBS Help Center:
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