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Topic: Book received, but accompanied DVD was not included

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Subject: Book received, but accompanied DVD was not included
Date Posted: 6/15/2012 12:38 PM ET
Member Since: 5/4/2012
Posts: 2
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Hello all!

I recently requested a wishlist book that, according to its Amazon description, includes a DVD (I also know this to be true because I used to own this book but gave it to a friend).

PBS says this -

 

  • Books that originally came with supplementary Media materials may be posted -  the supplementary Media materials MUST be included.

    • supplementary Media materials include CD(s)/CD-ROMs/DVD(s)/VHS tape(s)
    • if the book originally included supplementary Media materials, the supplementary materials must accompany the book for the book to be postable.
    • The supplementary materials cannot be posted alone - both the book and the supplementary media must be included in the posting.  
    • These combination listings are valued at 1 credit
    •  

My question is - how do I "receive" this book?  I didn't see an option for this.  Any help would be greatly appreciated!!!

Sianeka - ,
Date Posted: 6/15/2012 1:29 PM ET
Member Since: 2/8/2007
Posts: 6,630
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You state that the Amazon listing displays that there is a DVD included.  Does the PBS listing mention the DVD?  If it does not, the posting member(s) may not be aware that there is supposed to be one included.  If it doesn't, a data edit should be submitted to revise and correct the PBS listing to include the information that the DVD is supposed to be part of the posting.

If it isn't noted on the PBS listing, I'd assume that the Sender didn't know about the DVD, and posted his book correctly as far as they were aware, and I'd mark as Received and give them the credit for sending the book, but would also PM them to see if they had the missing DVD and could send it to you as well.

If the DVD -is- noted in the PBS listing, I'd probably treat it as a missing book; I'd mark as Received With A Problem, then choose the Book Missing From Shipment option.  This doesn't actually mark the book as Received but allows you to notify the Sender that there is something missing from the shipment.  Then they can look into the matter, and if the missing material has not shown up by the transaction deadline, it will go "Lost" and your credit returned so that you can order another copy of the book/dvd set.  (I'd also PM the next Sender in advance of them sending out to verify that they'd be including the DVD, so that they will not be out shipping costs if incorrectly posted without the DVD, and to save yourself disappointment again.

Help Center section on missing books:  I received a multiple-book shipment, but one or more books was missing!



Last Edited on: 6/15/12 1:29 PM ET - Total times edited: 2
Date Posted: 6/15/2012 3:15 PM ET
Member Since: 7/29/2005
Posts: 641
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From the help center Damaged by Sender this means a book that did not meet the club standards as described in Book Condition Criteria for 'Swappability' at PBS  when it was mailed books that are missing accompanying media items also fall into this category

Last Edited on: 6/15/12 3:16 PM ET - Total times edited: 1
Date Posted: 6/15/2012 3:59 PM ET
Member Since: 12/28/2006
Posts: 14,171
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You may also wish to consider contacting the sender before logging the book in.  It's possible they have the DVD and can forward it to you, then you can log them in as received (without RWAP).

Date Posted: 6/15/2012 5:34 PM ET
Member Since: 8/16/2007
Posts: 15,186
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If the PBS listing or book indicate there should have been accompanying media, then you would mark it Problem-damaged by sender. If neither the book nor the PBS listing indicate the book was originally sold with the media, then the book would be received normally as you received what the listing would have indicated.  A member is not required to know what Amazon says about a book. As Denise said, the member may have the DVD and  can send it on. If you mark it as a problem and then they send the DVD, you can mark it as resolved.