Hi....I have been a member of paperback swap since Feb and for the first time ever, I received a comment back that a book I sent out was received damaged.....but no other explanation......was it damaged by the PO?? This book had only been read my myself and one friend so it was in darn close to perfect condition.  I don't know why I am so upset about this.....maybe because I am not sure that I got credit for it or not......can anyone over a suggestion?  I have sent out a huge amount of books.....10 last week alone......

Darlene - I'm thinking that if the receiver didn't pm you with a request for her credit back, I'd just let it go.  Maybe she accidentally marked the wrong box.  If you haven't heard anything for a few days and you're still curious, you could pm her and ask nicely what was damaged about the book.  But I'd be worried that I was just opening a can of worms by asking.  Anyone else agree?

Thanks for your input, Holly......but it is not my style to worry about opening a can of worms......I want to know what happened between here and there........this summer we had god awful rain every day and even then, I never had a book received damaged.  so do you know......do I not get my credit for the book?  it doesn't look like i did.......thanks

Some people are really picky about books and expect to receive one in mint condition even though this is a used book site.   You will most likely keep your credit especially since she hasn't pm you asking for it back.

If you check your transaction archive or your credit registry (under the My Account section), you should be able to see if you got the credit.  If she marked it received, even received with a problem, the credit should be in the registry.

If they marked it received with a proplem, then you will have gotten your credit. If they did not, and just PM'd you, then you wouldn't have your credit. They are supposed to mark it received with a problem, but some people don't like to do that if they receive a book that cannot be reposted. If you did not get your credit you can PM them and tell them they have to mark it received. The transaction archive should show the credit showing up or not.

I know I would probably PM the person and ask what was wrong with the book.  If it was damaged in transit, then I might use it to change the way I package books.....

jackie

I would want to know what was wrong with the book.  I would send a PM.

Darlene, if this book wasn't a WL book, but one that was on your shelf, it's quite possible that you were the second person in line and the first person mailed it off and forgot to mark it mailed. If that's the case, your book may have been marked as a bad one when yours hasn't even arrived yet.

If I were going to contact the member, I'd be friendly and ask something like this:

Dear [name], I noticed that the book I sent you was marked as received with a problem and damaged. I'm a little confused about this, because the book I mailed was bought new and only twice-read. Was it damaged by the Postal Service? Or is it possible that you received the book from a canceled order instead? Can you provide a little more detail, so that if I missed something that it won't happen again?

Thank you for your help!

Thanks for all the input, folks.....I surely do appreciate it.  I did hear from the receiver and he wants his credit back......I looked up how to do that but haven't done it yet.......He said the packaging was totally intact.....so I am totally confused but whatever....it's just one book.......and having sent out several hundred since Feb, I guess I should be grateful..........

Again....thanks for all the wise advise........

DK

Darlene, did he check his Transaction Archive? It really sounds like he received the copy from someone else who forgot to mark it mailed. Especially if the book was in the condition that you described. If you're SURE that the book you sent out met PBS guidelines, I don't think you should return the credit.

If there was anything questionable or he had some conditions that might have not been met, then its your decision to give the credit back. But if the book truly met guidelines and this person is being picky, please don't give them their credit back. I know it is the nice thing to do..just one credit..don't want to be a bad swapper..etc, but if this person is getting their credits back on perfectly acceptable books, then they are going to think it is OK to demand a credit back when they are not due one.

Did the receiver tell you what type of damage there was?  This could just be a moocher too.  Or maybe there was damage you weren't aware of.  You should have that info before you make your decision.  I would also ask for the transaction number from the mailing label, if a PBS label was used, to ensure that it was, in fact, the book that YOU sent.