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Topic: Book Received That Doesn't Meet Posting Conditions

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Subject: Book Received That Doesn't Meet Posting Conditions
Date Posted: 10/2/2013 4:12 PM ET
Member Since: 6/30/2010
Posts: 15
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Hi--Recently I've received a couple of books that clearly didn't meet posting conditions. Both were dirty (lots of stains) and had been water-damaged. One was water-damaged in transit because it was packed loosely in a plain envelope, and the envelope tore, but it was heavily stained too.

In each case, the sender agreed to refund my points, buy only if I returned the books to them. If I do this, I have to pay to ship the book back, which makes it hardly worth it.

What's the usual procedure with this?

 

Date Posted: 10/2/2013 4:15 PM ET
Member Since: 9/25/2008
Posts: 3,667
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If they want the book back, they must send you two credits or one credit and money for postage.

Date Posted: 10/2/2013 4:17 PM ET
Member Since: 6/30/2010
Posts: 15
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Thanks, Rebecca--Is there a rule somewhere to which I can give a link?

Date Posted: 10/2/2013 4:18 PM ET
Member Since: 9/25/2008
Posts: 3,667
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From the help documents:

  • Remember that the requestor is not required to send a problem book back at his or her expense.   The sender of a problem book does risk losing credit, book and postage; this is the incentive not to send problem books.
    • If you want a problem book back you can provide a stamped, self-addressed envelope to the requestor by snail mail (or you can give the requestor an extra Book Credit to compensate for postage, if both of you agree on that).
    • Refund and postage compensation must be completed first - before the requestor returns the book (= it is not OK to wait to refund credit until getting a problem book back in the mail, or to expect the requestor to send the book back before getting postage compensation as described above).
Date Posted: 10/2/2013 4:19 PM ET
Member Since: 1/17/2009
Posts: 9,725
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The link is here:

http://www.paperbackswap.com/help/help_item.php?id=344

Geri (geejay) -
Date Posted: 10/2/2013 4:27 PM ET
Member Since: 9/2/2008
Posts: 9,094
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Send them a PM saying you'll be glad to return the books but they will have to give you the postage first.  I had that happen and the person actually said, stuff it keep the darn thing!  And didn't sy darn, I cleaned it up.  :) 

From the Help Center:

In all cases of problem swaps, you are not obligated to return the problem item - you may do this if the sender provides postage (eg, a self-addressed, stamped envelope sent by snail mail, or postage by PayPal and the mailing address in a Personal Message).

Date Posted: 10/2/2013 5:14 PM ET
Member Since: 6/30/2010
Posts: 15
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Thank you everyone!  I missed that in my search for help.