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Topic: Book Received Postage Due What Would You Do In This Situation?

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Subject: Book Received Postage Due What Would You Do In This Situation?
Date Posted: 2/28/2014 10:08 AM ET
Member Since: 8/15/2005
Posts: 457
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I received 2 packages from PBS members yesterday marked postage due. I have never had this happen before. between both packages the total cost of postage due was 89 cents. which isn't a lot of money i know. but my post office will not deliver postage due packages to homes. you have to go to the post office with a little card they place in your mail box and retrieve your packages. so not only am i out the 89 cents for 2 books that were suppose to be free to me but also the gas to go and retrieve them.  One member got back to me right away and said that they didn't realize that the total of stamps on the package they sent wasn't enough that they had just used up the last of the stamps they had at their home and gave me back a credit for the book.

 

the other situation is what i need advice on. I paid 54 cents for the other package which was a childrens paperback book that was printed from paperback as a first class label. the member put $1.96 in stamps on it. I pmed the member after I marked the book rwap for insufficiant postage. it was a wishlisted book that i had ordered for my Niece. they offered to refund the 54 cents to my paypal account. problem is I don't have nor do I want a paypal account. so what do I suggest to this member about the 54 cents i am out. yes i realize 54 cents is not a lot of money but it adds up. any help is much appreciated. thanks for looking.



Last Edited on: 2/28/14 10:37 AM ET - Total times edited: 1
Date Posted: 2/28/2014 10:47 AM ET
Member Since: 1/23/2010
Posts: 2,280
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I wouldn't bother myself. It's a minor problem, and it would be a pain going back and forth agreeing on how to compensate you. I'd look at it as a glass half full situation. the first person refunded you an entire credit for approximately 30 cents worth of postage. If you need to persue the other one, I suppose you could ask them to mail you a reciprocial amount of postage stamps.



Last Edited on: 2/28/14 11:00 AM ET - Total times edited: 2
Date Posted: 2/28/2014 11:16 AM ET
Member Since: 2/13/2007
Posts: 2,260
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I am with Nancy, I would ask the member to mail you the amount in stamps. Yes, you could just let it go but I feel that the sending member needs to be made aware that their haphazardly slapping on stamps without apparently weighing the book to see if the postage was enough, caused another member a lot of inconvenience. I certainly would be annoyed if I had to make a special trip to the PO to pay money for a book that should have been coming to me with sufficient postage.

Date Posted: 2/28/2014 2:42 PM ET
Member Since: 4/28/2009
Posts: 9,565
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In the past week, I've had the PO overcharge me for 2 books I mailed out (2 separate pkgs).......they get the media mail ones correct, but seems the new first class rates are causing problems!

Date Posted: 2/28/2014 6:04 PM ET
Member Since: 1/30/2010
Posts: 8,375
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I'd have them mail you stamps as well.  I agree that it's not that big of a deal, and I know you got a whole credit returned already, but I believe each member needs to be held accountable.

Date Posted: 2/28/2014 6:20 PM ET
Member Since: 8/15/2005
Posts: 457
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thanks for all the great advice. I wasn't sure if I should make a big deal about it or not. I heard from this member and i told them that they could send me stamps in the amount of 54 cents and they said that they guessed they would have to if i was planning to contact PBS about the problem. I personally feel that most members are very considerate and very good about sending books out with the right postage and  in a timely manner. why should others not have to do the same. just my thought though.

Date Posted: 2/28/2014 6:36 PM ET
Member Since: 1/15/2007
Posts: 1,410
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Last Edited on: 2/2/15 1:51 PM ET - Total times edited: 2