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Topic: Book received with a problem-not justified

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Subject: Book received with a problem-not justified
Date Posted: 3/2/2008 2:44 PM ET
Member Since: 5/5/2007
Posts: 563
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This is in regards to a notice I received today about a book I sent out. I was informed there was a problem, (see 1st email)

The member that you shipped your book 'Dating With Integrity' to has sent you this personal message.

You should really let people know if your book smells like cigarette smoke. I had my settings reflecting this wish, but apparently-- and I just checked-- at some point those settings were reset or something, so I apologize that you didn't know upfront it was a demand of mine. However, disclosure is a nice policy. I figure it will air out some, but for right now the book is outside.



and this was my response, (2nd email)

Sorry if you think there was a problem I was not aware of. Any book request that I receive that is so worded in the conditions is automatically declined by me. Too much room for subjectivity. And as you stated, there were no conditions for me to read. Also, if you had read my profile button, I do disclose that these are from a smoking and pet household. see below

And, just in case this is important to you:

we are a pet friendly home.... cats, dogs, birds. and hubby is a smoker.

MOST, but not all, of the books that I will list are from a library lease program.

I feel that I did my part in putting this in the public profile. And I do not feel that received with a problem is justified, since you failed to check your requestor conditions.

thanks, Velma


this is my 1st "problem" with any book I have sent out, and I am wondering what if any impact this will have on my PBS account.


Date Posted: 3/2/2008 3:28 PM ET
Member Since: 2/28/2007
Posts: 2,164
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Yeah - you are in the right on this one!  You are not required to disclose that, she should not have marked it RWAP.  However, you have nothing to fear.  If this is your first RWAP in nearly on year, your account is okay.

Date Posted: 3/2/2008 3:54 PM ET
Member Since: 8/23/2007
Posts: 26,510
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PBS will be able to tell that she did not have conditions when she requested that book.  I would keep the PMs where she admits to the RC's not having been checked.  You are not required to send people a PM to let them know your books come from a smoking house.  Anyone who doesn't want books from a smoking house should have RCs requesting non-smoking books.

Date Posted: 3/2/2008 5:11 PM ET
Member Since: 11/11/2007
Posts: 96
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Velma, I wouldn't worry. The system seems to be set up to recognize that there will always be some disagreement about book condition. They just want to weed out the serial violators. It seems to me that if I wanted to communicate something like that to someone, I could have sent them a PM without marking the book RWAP. Your requestor recognizes that it takes special requestor conditions to weed out smoking books, so she knows that they are acceptable under PBS guidelines. While you did what you could by noting smoking in the profile, does that really put a requestor under the FIFO system on notice? I don't have any requests pending right now to confirm my recollection, but it seems to me that if I order a book, I don't get to know who is sending it to me until it is sent, so I can't check a profile in time for it to make any difference.
Date Posted: 3/2/2008 6:04 PM ET
Member Since: 4/25/2007
Posts: 11,733
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I concur.  I wouldn't worry at all.  Requestor did not have conditions and you are not required to PM every person that requests a book from you and let them know someone in your home smokes.

Date Posted: 3/2/2008 8:14 PM ET
Member Since: 8/22/2005
Posts: 1,103
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I agree with the others that if that had been a concern for her, she should have made it a condition.

That being said, while it's nice you add that information to your profle, unless I'm ordering directly from your bookshelf, I'd never have seen your statement.  A person using the FIFO system would have to accept the order and go back into the details or else get in deep enough into the order process and accept the offer to look at more of YOUR books in order to discover who you are - then go to the profile.  I never jump through those hoops when ordering a book.

Had i been ordering the book from you and thought it smelled smoky, I'd never have emailed you about it if I hadn't made that a condition.

Date Posted: 3/2/2008 10:11 PM ET
Member Since: 1/10/2008
Posts: 345
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I have several requests pending right now.  Each has a PM button that I can select, and access their profile from there in two clicks. 


I just tend to do that a lot.  I'm just curious -- especially when requests go to the fourth or fifth day.  :-D

Date Posted: 3/2/2008 10:20 PM ET
Member Since: 11/14/2005
Posts: 6,421
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Kris, but that is AFTER you have ordered. Prior to ordering the book, you have no way to know that the person has any comments in their profile. Most people never see the sender's profile. Not that it has anything to do with this situation, because the requestor was in the fault here by not making sure their conditions were visible. Velma, you were in no way at fault, but as someone else said, you don't have to worry, flags on accounts are only a problem for those that habitually send bad books. One or two flags won't hurt you, and this one especially since, she stated in the PM that her RCs weren't on, this one won't even be considered.

Date Posted: 3/2/2008 10:24 PM ET
Member Since: 8/16/2007
Posts: 15,226
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I wouldn't worry. It sounds like she didn't ask for a credit back so it should be the end of it. Some people do feel that overly smelly books are not in good condition and do mark them as RWP, that is their perog.  If there were to ever be a question on your account regarding RWPs, PBS would look at the reasons and see that it is something the sender states she should have had an RC for so it would never count against you.