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Topic: book received with torn pages

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Subject: book received with torn pages
Date Posted: 7/2/2009 11:36 AM ET
Member Since: 7/5/2005
Posts: 66
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I receved a book a couple of weeks ago which, I didn't realize upon receving, has torn pages.  I only noticed the pages when I started reading the book yesterday.  Parts of the pages are torn out so you can't read them.  I originally marked the book received with no problems.  I did pm the sender yesterday but have not received a reply.  Is there anything I can do if I don't hear back from her?



Date Posted: 7/2/2009 11:55 AM ET
Member Since: 2/28/2007
Posts: 2,164
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Unfortunately, no.  There isn't much recourse once you've already marked the book received.  I once had luck in getting my credit back after marking a book received without a problem...like you, I didn't notice the problem until a few weeks later.  I hope your sender is as gracious as mine was.

Date Posted: 7/2/2009 4:53 PM ET
Member Since: 4/30/2009
Posts: 2,524
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I'm sorry that happened to you Laura. I learned the hard way and am now really careful about examining the books before I mark them received. At first I was so excited to get to the computer and mark it off and send a little thank you to the sender and all.    

Also just last week I almost mailed a book away in bad condition.  I did a little flip through before mailing the book and found it was very marked up on 2 pages with not just pencil but a colored marker. I don't know how I missed that before posting but I did. I pm'd the requestor and she was great and selected another book.  Good luck with your sender also.

Date Posted: 7/2/2009 9:32 PM ET
Member Since: 2/19/2009
Posts: 8,631
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I also once had a problem after marking a book received.  There was writing on some text pages.  I PM'd the sender and she was so apologetic, she'd had no idea.  Luckily it was pencil and I was able to erase it.   I think most people are honest and want to have good swaps, not to rip anyone off. 

Date Posted: 7/3/2009 9:49 AM ET
Member Since: 7/5/2005
Posts: 66
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My faith in humanity is restored.  The sender sent me a very nice apologetic email and refunded my credit. 



Last Edited on: 7/6/09 11:34 AM ET - Total times edited: 1
Subject: Another book with torn pages
Date Posted: 7/6/2009 11:38 AM ET
Member Since: 7/5/2005
Posts: 66
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I can't believe it!  I just received another book with torn pages.  What is happening??  This is an exlibrary book and has tears on multiple pages ranging from about a half an inch to 3 inches.  It doesn't cover the text as this is a children's book with mostly pictures.  Would I mark this RWAP? 


Date Posted: 7/6/2009 11:46 AM ET
Member Since: 12/9/2007
Posts: 9,601
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I certainly would - those aren't within the guidelines for postability


Date Posted: 7/6/2009 2:09 PM ET
Member Since: 7/7/2007
Posts: 4,815
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Yes, mark it RWP "damaged by sender" and request the return of your credit.  The rules state, "No torn or chewed/gnawed pages", period.  Doesn't matter if they are text or picture pages.



Date Posted: 7/6/2009 6:54 PM ET
Member Since: 4/16/2006
Posts: 546
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As a school librarian, I have seen how children handle page turning, and it's amazing that so many children's books are able to be recycled. I think this is the main reason some people refuse to list ex-library books, and refuse to receive them as well.