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I used the PBS postage, so I already got my credit for it. I have also PM'ed the requestor but haven't yet got a reply. This is a wishlisted book There are 43 people waiting for their turn. I know the next person in line is anxious to receive this book. Should I go ahead and put it on my bookshelf for the next requestor? If not, how long should I give the original requestor to answer my PM? And do I need to put new postage on the book and can I require the requestor to give me a credit to cover my additional expense before priniting out more postage? I think, if a person moves without leaving a forwarding address, then they forfeit their position in line for the book and that it should be made available for the next person. |
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if the book was sent media mail some p o do not forward media mail. |
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Look up ask the librarian in the help center for an answer to your questions. I think you have the first step done which is to send the member a PM. I don't think you can forward media mail. Last Edited on: 1/22/16 2:54 PM ET - Total times edited: 1 |
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It was sent media mail rate. |
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Media mail is not fowarded unless you pay USPS for special forwarding. There is a registration fee and a weekly fee. I paid about $280 this year to have my mail forwarded to my winter address. Many types of mail are excluded in reqular forwarding and will tax season, I did not want to miss any. My guess is it is unlikely the person was even aware of the many exclusions. You got your credit, just relist and move on. |
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It is the responsibility of members here to update their address as soon as possible when moving. Otherwise, what happened in your situation is what's expected to happen. The person may not have even notified the PO that they have moved, or may be they forgot they had a book on the way. When preparing to move, you should put account on vacation hold a few weeks before you leave unless you will have continuing access to your mail at the old address. Because you got a credit for mailing with PBS postage even though you got the book back, you are not 'owed' another credit for any reason. When the next person on the WL orders your book, you will get another credit to compensate you for the new postage you must put on the pkg. |
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I would wait at least one week to hear back from the original requestor. We have all read posts here about mistakes and unexplained weirdness that happens with the PO sometimes. What if the original requestor didn't really move and the PO made one of those weird mistakes and sent the book back to you with that message on it? That wouldn't be the requestor's fault at all and you should be able to get the PO to resend the book without additional fees (you'd have to take it in to the PO to do this.) Since PBS states that PM's must be answered within 1 week, if you haven't heard back within that amount of time, then I think you are free and clear to do as you please with the book. But at least wait the week to give the requestor a fair chance to respond. |
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Media Mail is forwarded, if the person has put in a change of address order. It will be forwarded Postage Due to the recipient at their new address. This is stated in the Domestic Mail Manual. 2.2 Forwardable Mail2.2.1 ClassesForwarding is available for all classes of mail, subject to the corresponding conditions described in 1.0. 2.2.2 ReforwardingThe address (but not the name) may be changed and the mail reforwarded as many times as necessary to reach the addressee. |
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At this point I imagine the transaction is still open. So if there is no response from the member in 5 days you can contact PBS to intervene and they will attempt to reach them. With no response they would likely close the transaction out for you and you'll be free to repost the book. OTOH, if the member does get back to you wanting the book and providing a new address (tell them to contact PBS to update their account) I think they do need to give you a credit to make up for the new postage you have spend to resend it. In this case you could put a new label and new postage on the original package and when they receive it they mark it received as normal in the existing transaction. If for some reason they get back to you but don't want it, then you need to contact PBS to cancel the transaction; the recipient can't cancel and if they marked it lost in the mail they would erroneously get their credit back as well as going back at position 1 on the WL. I guess they could mark it received, as that would close the transaction, but that wouldn't really be the best course of action since it wasn't received. |
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I would contact PBS. The Help might say to wait 5 days for a response, but I do it right away. PBS is quite strict about our needing to update our addresses. There is a chance that there was a mistake in delivery. PBS can look at the account, look to see the last log in. They can put the account on Hold until they hear from the member. PBS is in the lower right corner under Company, then Contact Us, then Send Us Feedback. |
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I did talk to the clerk at the PO and he told me that media mail is forwarded, postage due. So there's that. Also, I will contact PBS, as Emily E. suggested. Thank you all for the helpful advice. |
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I had something like this happen about a year ago to me. I mailed the book and it was returned saying that the person didn't live at the address. I sent a PM and the person told me that the mailperson always misdeliver mail, so I sent it again and it was returned. After that I just sent a message to PBS and they told me that every member had to have a safe way to receive the books. The person's account was then suspended right after that. Last Edited on: 1/23/16 7:44 PM ET - Total times edited: 1 |
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PBS responded to my PM and have marked the book delivered and told me that I can now put back on my bookshelf, which is what I am going to do, since I have received no response to my PMs to the requestor. Thank you, to PBS, for responding so promptly to my message. |
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Gayle, you gave the other person a chance and no response so I'm really glad PBS gave you a quick fix. If I sent a book and it was returned to me because of "unable to forward" there's no way I'm paying shipping a second time. They would have to offer to pay the shipping if they wanted me to send it to a new address. Last Edited on: 1/24/16 12:02 PM ET - Total times edited: 2 |
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As Diane posted, Media Mail is forwarded if you put in a mail forward. A fee applies to the receiver, to cover the additional postage from your old address to your new address (I've never heard of an annual fee, mine was just individual to the Media Mail pieces I received until all my income mail arrived). It is the responsibiity of the receiver (per terms of use) to keep our address information current and updated. |
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what would have happened if the sender had not used pbs postage. would the sender still get a credit when the book was returned. |
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From the Help Center: A book I sent was returned to me!The most common causes for a package to be returned to sender:
If the book was returned to you through an error on the requestor's part, you can ask him or her for an extra credit (or money for the postage) to re-send the book, If the book was returned to you through USPS error, you can take it to the PO in the packaging in which it was returned, and explain the situation - that it was returned in error from a current, deliverable address. They can check the address and if it is correct and the book was returned through USPS error, they can send it again "under cover" from Post Office to Post Office, without requiring more postage. If the book was returned to you because you forgot postage or the address was illegible, etc:
What to do if your book is returned to you:If the book has NOT been declared Lost in the Mail yet: you should contact the requestor using the button on the active request on your My Account main page, to let him/her know that the book was returned, and to confirm the address.
To re-send the book:
If you mailed with Printable Postage and you need to generate a new wrapper:
If the book HAS been declared Lost in the Mail: you should contact the requestor to find out what happened to cause the book to be returned (if the reason is not clear) and to make sure that the requestor still wants the book (and that the address is correct) before remailing it. You can use the button on the "lost" transaction in your Transaction Archive (linked from the top of your My Account page) to send a message to the requestor.
Please note: If the requestor still wants the book, and you re-send it, it may be declared Lost in the Mail before it arrives.
Last Edited on: 2/3/16 12:56 PM ET - Total times edited: 1 |
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Waiting 5 days for a response just gives the sender time to get back to you. It could be something as simple as a USPS mistake. Once its been 5 days since the PM, use the Contact Us link to send in Feedback. |
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