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Topic: Got the book, but the sender hasn't marked it sent yet.

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Subject: Got the book, but the sender hasn't marked it sent yet.
Date Posted: 4/30/2012 5:42 PM ET
Member Since: 8/9/2008
Posts: 20
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And I have PM them a couple of times telling them if they would mark it sent I can mark it recieved..  

Is there anything else I can do about this?  Does anyone know if I can send an email to PBS and let them check into it?

 

Thanks,

Linda W.

Date Posted: 4/30/2012 5:59 PM ET
Member Since: 1/17/2009
Posts: 9,664
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How long before the order is cancelled?

If the transaction does get cancelled, at that point, you can mark it received from the Transaction Archive.

You will want to watch to make sure the order is not passed on to a new sender (cancel it quickly if it does).

I am not sure that PBS will do anything for you, as they would have to modify someone else's account, and I don't think they modify a sender transaction unless the sender asks (not the book receiver). I could be wrong though ....

Date Posted: 4/30/2012 9:20 PM ET
Member Since: 8/26/2006
Posts: 9,322
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From the help doc titled:

I got a book I requested, but I can't mark it received!...

(It's a longer help doc, but I think this is probably the part the applies:)

If the book is not on the En Route to Me tab, it may be that:  (1) the sender didn't mark the book mailed yet, and it is still on the Books I've Requested tab; or (2) the sender didn't mark the book mailed by the deadline and the transaction canceled; or  (3) the sender canceled by mistake but mailed the book anyway; or (4) you have already marked the book received; or (5) the book was declared lost in the mail at PBS; or (6) you did not request the book in a for-credit transaction at PBS. 

To investigate this:

If there is an active transaction for the book on your Books I've Requested tab:

  • Click the PM button on the transaction to see the sender's name in the To: field of the new Personal Message
    • If the name is the same as the name in the Return Address on the package, then this sender did not mark the book mailed yet.
      • You should immediately send a PM to the member, telling him or her to mark the book mailed!
      • If the member does not read your PM in time, the request may cancel
      • If so, a new sender will get your request and the status will change to "Waiting for member"
      • If this happens, you can click Cancel Order to cancel the new request
      • Then you can mark the book received from the canceled transaction in your Transaction Archive, to give the first sender credit.  See instructions on how to do this in I received a book from a canceled transaction!.
    • If the name is NOT the same as the name in the return address on the package, then the request has already been passed to a new sender.
      • If there is Cancel Order a button you can click it then and mark the canceled book received from the canceled transaction in your Transaction Archive, to give the first sender credit.
      • If there is no Cancel Order button, the new sender has already printed your address and you can no longer cancel the new request.  You will get 2 copies of this book.  You are not obligated to give credit for the extra copy you have already received; you are also not obligated to return it.
        • In this situation you should NOT ask the new sender to click the Cancel Order button, since this will pass your request along to a third sender.  If the new sender agrees to cancel at your request, the new sender should contact us and ask us to cancel so that the request is not passed along.  Also, if we cancel in this situation, the new sender's book will stay on her bookshelf; she will not need to repost it.


Last Edited on: 4/30/12 9:21 PM ET - Total times edited: 1
Date Posted: 5/1/2012 7:02 AM ET
Member Since: 4/7/2008
Posts: 15,690
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Linda,

Was the transaction cancelled? Or do they still have time to markt the book mailed?

If they don't mark it mailed on time, you can mark it received from your Transaction archive. If the book is wishlisted though, the system will put it back in your wish list so be on the look out to remove it so you don't get two copies.



Last Edited on: 5/1/12 7:04 AM ET - Total times edited: 2
Date Posted: 5/1/2012 8:25 PM ET
Member Since: 7/19/2008
Posts: 15,384
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Please do double check the sender. And watch for a second copy if the order rolls over.