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Topic: Book sent, not marked recieved yet? Account Hold?

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Subject: Book sent, not marked recieved yet? Account Hold?
Date Posted: 3/26/2012 6:06 PM ET
Member Since: 11/9/2010
Posts: 3
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I sent a hardcover book out on 3/5/12 to a state very close to mine. I also sent two other books much further away. Those two were marked recieved a couple of days later. I started getting worried about the one geographically closest to me, so I PM'd her to ask if she had recieved it yet? She said no. I waited another week and then i clicked on her name and it says her account is on hold. What does that mean for the book I sent her? What should I do? It's been 21 days since I sent the book out. Am I just out the $ for postage and the price of the book on this one?

Date Posted: 3/26/2012 6:20 PM ET
Member Since: 7/19/2008
Posts: 15,485
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Members do use the Vacation Hold to manage shipping costs.  I use it if I'm going to be away from my computer.   But PBS also puts members on hold if they are trying to resolve problems. 

The member can mark the book received when they get back if they are out of town.  We can mark books after the "lost" date from the Transaction Archive.  And at 21 days, the member will start to receive emails from PBS about the book. 

At this point?  Be patient.  It can take media mail a long time.  Storms can delay the mail even longer.

Date Posted: 3/26/2012 7:47 PM ET
Member Since: 8/19/2007
Posts: 4,452
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I had a book take six weeks to go from Kansas to Oklahoma a couple of years ago and last year one took two months to get to the Chicago area.  Sometimes they just take longer.  Patience is something you have to cultivate here at PBS.  I also had one go lost several years ago, and about 6 months later it was marked received.  When I went to PM the requestor, found that her account had been suspended.  I'm guessing there was a problem and PBS sent my credit.  Good luck.  Pat

Date Posted: 3/28/2012 3:27 AM ET
Member Since: 8/26/2006
Posts: 9,365
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It doesn't happen often, but when I have a book that's about to go lost in a day or two, I send a PM basically saying "Just wanted to assure you that I did mail the book on such-and-such a date.  Has it come yet?  If not, I hope it arrives soon." And I ask for a reply.  If the requestor doesn't respond in a week, I can then ask the PBS Team to look at things.  They will step in if the other member isn't responding to PMs about a problem transaction.

Last Edited on: 3/28/12 3:28 AM ET - Total times edited: 1
Date Posted: 3/28/2012 1:14 PM ET
Member Since: 12/28/2006
Posts: 14,177
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As Patty suggested, you can send a polite pm shortly before the lost date if you wish.  Without DC, you have to wait until the book actually goes lost, pm the receiver, wait the ful 5 - 7 days, then you can contact TPTB. 

Date Posted: 3/29/2012 1:44 PM ET
Member Since: 2/13/2007
Posts: 2,276
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I also do as Patty does with a short PM assuring them that I mailed when stated and asking for confirmation that they have not received the book. (I have had books travelling about 350 miles take 6 weeks, and you just know it was sitting in the bottom of a mail bag somewhere...) Whenever a member confirms that they have not received a book, I thank them for their answer and ask them, if it does arrive after going lost, to mark it received in their transaction archive. And if I don't receive a response, like Denise, I will ask TPTB to look into it. Patience really is a virtue here.

Date Posted: 4/1/2012 9:18 AM ET
Member Since: 12/18/2011
Posts: 4
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Patty thank you so much for your suggestion. I've been having issues with books getting lost in the mail, I've had 3 in the past two months. At this point I started printing the postage on my envelope. I'm sure the person on the other end is annoyed that they haven't recieved their book! I hadn't though about contacting the management. You have all been very helpful.