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Topic: Book not on my shelf requested from me...

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Subject: Book not on my shelf requested from me...
Date Posted: 2/3/2009 9:40 PM ET
Member Since: 9/24/2007
Posts: 453
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Here's a new one to me, and I can't find anything about it in the help docs.

I've gotten a request for a book that I've never heard of.  As far as I can see I never posted it, and I've gone through my whole shelf at home to double check (I can't remember whether it hides it on your PBS bookshelf as soon as the request hits or not but it's not their either.) Just in case this is one I wasn't remembering offhand I wanted to go through everything.  I've only got a couple hardbacks so it would be obvious.  No book.  Plot is nothing I recognize.

What's the best way to proceed?  Should I just turn it down (which should resolve any listing issue floating out their in space) and be done with it?  Or do I need to report it to someone as a glitch?  Turning it down wouldn't put any kind of mark against me would it?

Thanks,

Sara

Date Posted: 2/3/2009 9:53 PM ET
Member Since: 7/7/2007
Posts: 4,815
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Sara--

Could it be one of those books where 2 titles share an ISBN and somehow the record was changed?  Otherwise, I'd turn down the request, and let the PBS team know, since it must be a glitch of some sort.  Letting the PBS team know would also help negate any black mark (there won't be a black mark, but if there were a pattern of rejecting requests, they'd look at that) you might get.

Cheers,

Catt

Date Posted: 2/3/2009 10:55 PM ET
Member Since: 2/19/2008
Posts: 2,007
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Mark it as "Cannot Mail" and send feedback to TPTB about the glitch.  That should take care of it.

 

Date Posted: 2/4/2009 8:24 AM ET
Member Since: 9/24/2007
Posts: 453
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I've contacted PBS about what they want me to do, but it's a weird situation.  I took both PBS ISBN's to amazon and entered them.  They take you to this book (Lying with Strangers, btw).  Actually, they take you to the large print edition of this book.  Which, if you scroll down, has totally different ISBNs.  And then if you link and check the hardback and other versions of this book, they all have totally different ISBNs too.  So none of the listings show this ISBN, but if you enter it in the database it takes you to this book.  Very odd.