Unlock Forum posting with Annual Membership. |
|
|||
On May 7th I mailed a book to another member & I used DC and postage using PBS money. I Forgot to mark it mailed that day, then I was called out of town for work and didn't have any way to mark it mailed. (No smart phone. I know I'm behind the times, Right?) After a few days, the system cancelled the request because it thought I hadn't mailed the book. I have sent 3 polite messages to the other member requesting that they find the book in their transaction archive and mark it mailed so that I can get credit. So far I have not received credit or even a reply from the other member. If for some reason they didn't get the book, fine, its lost. No big deal, that happens sometimes. Or, if they ended up with 2 copies by accident, then Oops my mistake, I'll make sure I remmeber to mark it mailed next time. But for them to not respond at all and just ignore me? That's a bit RUDE don't ya think? I'm just a little frustrated by this. Samantha
|
|||
|
|||
I would contact them one last time and give them a deadline to respond. If they have not responded at all, I would send feedback to the team explaining that you've attempted several times to contact them, but with no response. Unless she marks it received, you will not get your credit. If she has received 2 copies (like you stated), she's not required to mark it received either. BUT, either way...they should be responding to PMs. Good luck. Kellie |
|||
|
|||
Samatha, you said "...in their transaction archive and mark it mailed..." Is that an option? I don't think a receiver ever has the option to mark a book 'mailed'. The requester might be able to mark the book received from their transaction archive, but I don't think anyone but TPTB can actually mark it 'mailed' at this point. |
|||
|
|||
Since the system cancelled your book, their would be no way that she could do anything with it!!! This is just a small snippet from the Help Center about cancelled books. Q - Why did the transaction cancel?A - Because you did not mark it mailed before the deadline to do so.
Last Edited on: 6/4/11 4:15 PM ET - Total times edited: 1 |
|||
|
|||
"Once cancelled she doesn't have an option to mark it received" Yes the requestor does have the option to mark it received. Here are the directions from the help docs:
To mark a canceled book received and give a credit to the sender:
If there is no button on the transaction:
|
|||
|
|||
The member whom this book was sent to probably ordered another copy when her credit was returned when the system cancelled the request, and if the person who sent her that second copy then mailed it (and marked it mailed) then she doesn't have any obligation towards you at all. The error--not marking it mailed before system cancel date--was yours. Why should she have to pay 2 credits for 2 copies of the same book because you made a mistake? That said, she should certainly respond to your PMs at least to tell you that she won't give you a credit. If she doesn't, let the team know. @Kellie--they were questioning the phrase "mark it MAILED" from the TA, not marking received. Cheryl Last Edited on: 6/4/11 2:38 PM ET - Total times edited: 2 |
|||
|
|||
Sorry Cheryl. She specifically said "Once cancelled she doesn't have an option to mark it received". That is a direct quote. So I pointed out that that is incorrect. I know the requestor cannot mark it mailed. But she can mark it received if she wants. And as you said, she has no obligation to if she is receiving 2 copies. Kellie |
|||
|
|||
Have you checked to see if they read your PMs? You can do this by going to your From Me Pms and selecting show "unread". I would also check to see if they're on vacation. If they set up a profile, you should be able to click on their name/nickname after you hit the PM button. If they set up even just a minimal profile, you might be able to see if they are on vacation. Also some people aren't on PBS everyday. They only have access to the internet at the library, at work or a friend or relative's house. In most instances, PBS suggest giving people a week to respond when you send a PM. |
|||
|
|||
I stand corrected and thank you Kellie!
|
|||
|
|||
Sorry Cozette. I only know from experience LOL. Kellie |
|||
|
|||
She does not have to mark the book received if she got another copy. She should be responding to you, communication about problems is required on this site. How long did you give them to respond? If you gave them at least a week, then I recommend sending them one more PM asking the to please let you know what the situation is on the book or you will ask the Team to look into the communication problem. If they did not get a second copy from somewhere else, they do need to mark the book received from the Transaction Archive. Even if they don't have to give you the credit for the book, ignoring you is not an option and they should at least be telling you they will not be marking it received. If that PM is not responded to within 5 days, I would send in Feedback via the Contact Us link and ask the Team to either confirm that the other member got a second copy through the system or ask the other member to communicate with you so that you know one way or another. |
|||
|
|||
And just a note -- when a sender misses the deadline for marking the book mailed, the server cancels that transaction. If there is another book available, it automatically places an order for the next book in line. So she very well may have another copy of the book on its way to her, even if she didn't place another order herself. If she receives two copies of the book, as mentioned above, she's obligated to mark the second one received. But in any case, she should reply to your PMs. It's possible that she's away, has lost internet access in a storm, or is ill. The Admin Team will make an effort to get in touch with her if it's been more than 5 days since you PMd her. To get in touch with them, go to the bottom right corner of any page, and under "company" click on "contact us." Use the Feedback option there. There is a help doc called "My Request was Cancelled but I already mailed the book" that has a good explanation (some goods parts quoted above) and suggested wording to use when you contact her. Last Edited on: 6/4/11 6:15 PM ET - Total times edited: 1 |
|||
|
|||
Thank you to all of you who have responded. Sorry, I misspoke. When I said “I have sent 3 polite messages to the other member requesting that they find the book in their transaction archive and mark it mailed so that I can get credit.” I meant to write received I never asked them to mark it mailed. Sorry for the confusion.
Also, Of course I would not expect them to mark it received if they ended up with 2 copies. And, Yes, I DO KNOW that it is my fault. Thank you.
I was just expressing my frustration about the fact that the person had not responded to any of my messages. I waited at least 5 days between each message and my last message was on 5/23/11 To those of you who were kind enough offer me advice about how to resolve this, I appreciate your input. I will see if I can determine if the messages have been read, and if they have, I will send one last message to see if they will at least respond. If not, I’ll contact PBS. Samantha |
|||