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Topic: Book shows deliverd but receiver never aknowledge receipt

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Subject: Book shows deliverd but receiver never aknowledge receipt
Date Posted: 6/4/2011 11:30 AM ET
Member Since: 11/12/2007
Posts: 4
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 On May 7th I mailed a book to another member & I used DC and postage using PBS money.  I Forgot to mark it mailed that day, then I was called out of town for work and didn't have any way to mark it mailed. (No smart phone. I know I'm behind the times, Right?)  After a few days, the system cancelled the request because it thought I hadn't mailed the book. I have sent 3 polite messages to the other member requesting that they find the book in their transaction archive and mark it mailed so that I can get credit. So far I have not received credit or even a reply from the other member.

If for some reason they didn't get the book,  fine, its lost. No big deal, that happens sometimes. Or, if they ended up with 2 copies by accident, then Oops my mistake, I'll make sure I remmeber to mark it mailed next time.

But for them to not respond at all and just ignore me? That's a bit RUDE don't ya think?  I'm just a little frustrated by this. sad

Samantha

 

 

Date Posted: 6/4/2011 12:04 PM ET
Member Since: 10/30/2009
Posts: 962
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I would contact them one last time and give them a deadline to respond.  If they have not responded at all, I would send feedback to the team explaining that you've attempted several times to contact them, but with no response.  Unless she marks it received, you will not get your credit.  If she has received 2 copies (like you stated), she's not required to mark it received either.  BUT, either way...they should be responding to PMs.  Good luck.

Kellie

Date Posted: 6/4/2011 1:26 PM ET
Member Since: 12/28/2006
Posts: 14,171
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Samatha, you said "...in their transaction archive and mark it mailed..."  Is that an option?  I don't think a receiver ever has the option to mark a book 'mailed'.   The requester might be able to mark the book received from their transaction archive, but I don't think anyone but TPTB can actually mark it 'mailed' at this point.

Date Posted: 6/4/2011 2:14 PM ET
Member Since: 2/5/2007
Posts: 30,800
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Since the system cancelled your book, their would be no way that she could do anything with it!!!  Once cancelled she doesn't have an option to mark it received (Sorry - wrong info) and she never had the option to mark it mailed.

This is just a small snippet from the Help Center about cancelled books.

Q - Why did the transaction cancel?

A - Because you did not mark it mailed before the deadline to do so.

  • If a book is not marked mailed before the deadline, the PBS system cannot know it was mailed
    • Contents of Personal Messages or emails from the sender/requestor will not affect the deadline
    • The deadline cannot be changed once the book request has been accepted
  • The deadline is determined by the sender's choice of mailing dates:
    • If the sender clicks "I can mail in the next 2 days" when accepting, he or she has 5 days before the transaction must be marked mailed.
    • If the sender clicks "I can mail LATER" when accepting, and then chooses a later mailing date, the book must be marked mailed by 2 days after the alternate mail-by date chosen.
  • The system sends "Mark Mailed" reminder emails to help you avoid cancellation.  You can see those reminders in your Club Communication file, linked from the top of your My Account page.

 



Last Edited on: 6/4/11 4:15 PM ET - Total times edited: 1
Date Posted: 6/4/2011 2:28 PM ET
Member Since: 10/30/2009
Posts: 962
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"Once cancelled she doesn't have an option to mark it received"

Yes the requestor does have the option to mark it received.  Here are the directions from the help docs:

 

 

To mark a canceled book received and give a credit to the sender:

  • Go to your Transaction Archive:
    • Place your cursor over My Account in the toolbar at the top of the site and click Transaction Archive in the menu that drops down
    • You can also get there by clicking the link "Transaction Archive" at the top of the My Account page
  • Scroll down to find the canceled transaction for this book
    • Be sure it is the correct transaction: sometimes there are several canceled transactions for one title
    • Check the sender name against the return address on the package
    • To find the request easily, sort the transaction archive by "Requested by Me" - "All" - "title" - "descending" and scroll down to find the transaction(s) for this title.
      • Again, there may be multiple transactions for one title: be sure to choose the correct one!
      • You can compare the name of the sender on the transaction with the return address on the package
      • You can also click the link Request Details on the right of the transaction to see more information about the transaction (the dates it was requested, printed, mailed)
  • Click  on the transaction
  • The usual Book Received screens will come up.
    • You will have a chance to send a message to the book-sender during this process.
  • Marking a canceled book received will take a credit from your account and give it to that sender.

If there is no  button on the transaction:

  • either you removed this at some point earlier, or
  • the sender canceled the swap (it didn't simply "time out"), which can remove this button
  • In this case, you can give credit for the book directly to the sender by clicking his or her name on the transaction to take you to his or her bookshelf or public profile - where there is a "give credits" button.
Date Posted: 6/4/2011 2:36 PM ET
Member Since: 8/10/2005
Posts: 4,599
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The member whom this book was sent to probably ordered another copy when her credit was returned when the system cancelled the request, and if the person who sent her that second copy then mailed it (and marked it mailed) then she doesn't have any obligation towards you at all. The error--not marking it mailed before system cancel date--was yours. Why should she have to pay 2 credits for 2 copies of the same book because you made a mistake?

That said, she should certainly respond to your PMs at least to tell you that she won't give you a credit. If she doesn't, let the team know.

@Kellie--they were questioning the phrase "mark it MAILED" from the TA, not marking received.

Cheryl



Last Edited on: 6/4/11 2:38 PM ET - Total times edited: 2
Date Posted: 6/4/2011 3:17 PM ET
Member Since: 10/30/2009
Posts: 962
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Sorry Cheryl.  She specifically said "Once cancelled she doesn't have an option to mark it received".

That is a direct quote.  So I pointed out that that is incorrect.  I know the requestor cannot mark it mailed.  But she can mark it received if she wants.  And as you said, she has no obligation to if she is receiving 2 copies.

Kellie

Date Posted: 6/4/2011 3:52 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Have you checked to see if they read your PMs?  You can do this by going to your From Me Pms and selecting show "unread".  I would also check to see if they're on vacation.  If they set up a profile, you should be able to click on their name/nickname after you hit the PM button.  If they set up even just a minimal profile, you might  be able to see if they are on vacation.

Also some people aren't on PBS everyday. They only have access to the internet at the  library, at work or a friend or relative's house.  In most instances, PBS suggest giving people a week to respond when you send a PM. 

Date Posted: 6/4/2011 4:13 PM ET
Member Since: 2/5/2007
Posts: 30,800
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I stand corrected and thank you Kellie!

 

Date Posted: 6/4/2011 4:16 PM ET
Member Since: 10/30/2009
Posts: 962
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Sorry Cozette.  I only know from experience LOL.

Kellie

Date Posted: 6/4/2011 4:20 PM ET
Member Since: 8/16/2007
Posts: 15,186
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She does not have to mark the book received if she got another copy. She should be responding to you, communication about problems is required on this site. How long did you give them to respond? If you gave them at least a week,  then I recommend sending them one more PM asking the to please let you know what the situation is on the book or you will ask the Team to look into the communication problem. If they did not get a second copy from somewhere else, they do need to mark the book received from the Transaction Archive. Even if they don't have to give you the credit for the book, ignoring you is not an option and they should at least be telling you they will not be marking it received. If that PM is not responded to within 5 days, I would send in Feedback via the Contact Us link and ask the Team to either confirm that the other member got a second copy through the system or ask the other member to communicate with you so that you know one way or another.

Date Posted: 6/4/2011 6:14 PM ET
Member Since: 8/26/2006
Posts: 9,326
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And just a note -- when a sender misses the deadline for marking the book mailed, the server cancels that transaction.  If there is another book available, it automatically places an order for the next book in line.  So she very well may have another copy of the book on its way to her, even if she didn't place another order herself.  If she receives two copies of the book, as mentioned above, she's obligated to mark the second one received.  But in any case, she should reply to your PMs.

It's possible that she's away, has lost internet access in a storm, or is ill.  The Admin Team will make an effort to get in touch with her if it's been more than 5 days since you PMd her.  To get in touch with them, go to the bottom right corner of any page, and under "company" click on "contact us."  Use the Feedback option there.

There is a help doc called "My Request was Cancelled but I already mailed the book" that has a good explanation (some goods parts quoted above) and suggested wording to use when you contact her.



Last Edited on: 6/4/11 6:15 PM ET - Total times edited: 1
Date Posted: 6/5/2011 9:43 AM ET
Member Since: 11/12/2007
Posts: 4
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Thank you to all of you who have responded.

Sorry, I misspoke. When I said “I have sent 3 polite messages to the other member requesting that they find the book in their transaction archive and mark it mailed so that I can get credit.” I meant to write received  I never asked them to mark it mailed. Sorry for the confusion.

 

Also, Of course I would not expect them to mark it received if they ended up with 2 copies.  And, Yes, I DO KNOW that it is my fault. Thank you.

 

I was just expressing my frustration about the fact that the person had not responded to any of my messages. I waited at least 5 days between each message and my last message was on 5/23/11

To those of you who were kind enough offer me advice about how to resolve this, I appreciate your input. I will see if I can determine if the messages have been read, and if they have, I will send one last message to see if they will at least respond. If not, I’ll contact PBS.

Samantha