I seem to have gotten several of these lately.  The last 2 were books that were in like new condition when I mailed them and the comments were that they were not damaged in shipping but were shipped in unacceptable condition.  I hope this is not a sign of things to come.  I know the economy is horrible but to get a like new book and then ask for your credit back is starting to frustrate me.  It would make more sense to say it was damaged in handling.  Maybe they figure I have such a large bookshelf that I won't know the condition of my books.  I have actually cancelled requests because I discovered the book wasn't in acceptable condition when I pulled it out of my library.  In a few cases the member still wanted it so I sent it as a freebie.

Have you checked to see if these are new members?  There are people out there who think that good condition means "like new".  It's probably just a cluster that you'll get past soon.  I hope so anyway!

Ruth

Could it be the way you are packaging your books? 

About all you can do is go over each book with a fine-toothed comb before you send it and package it well.  That's the only way you can ensure that there's no problem from your end.  I think most people here are honest.  The only times I got zinged for books was twice when I forgot to check the book before I mailed it - that was 2 times out of over ~600 sent.

Nevermind!

So far I have not had any books of mine marked RWAP, and I've only received one questionable one myself. I didn't mark it, because to me, if I can read it and the pages aren't falling out, then it doesn't matter. Books are meant to be read, not to sit on a shelf and look pretty. :) Of course, I didn't re-post the questionable book. I've got it up as a freebie.

I haven't had a book I sent marked RWAP since 5/2007 and of the 3 that have been marked that way, only one of the requesters ever contacted me for a credit return. And the one that DID, it was a book that I had just purchased at Borders the week before and I was the only person who had ever read it. She reported it as both water damaged and the cover ripping off the front, and if she was telling the truth, it was definitely post office damage. I do believe she was scamming me though, because she INSISTED that not only should I return her credit, I should send her another copy of the book, brand new, from Amazon.com! After she stated that, I simply stopped replying to her messages. Her account was terminated not long after so my guess is this wasn't a one-time problem.

I'm glad you started this post Barbara.  I just received my first complaint.  Someone was looking for a deal on koontz books.  I offered 3 for 1 and let them know what books I had.  I noted in my first pm to the person that one book(which I did not have posted on my bookshelf) was worn and the cover was peeling off the spine.  All the other books were in good condition.  They sent a note back asking for 14 books for 4 credits(including the worn book)  I'm a sucker, so I said yes.  I cannot see the persons profile, so I do not know if they are new or how many books they have sent.  This made me a little nervous- what if they said they got lost.  Four credits is a lot for me. So I did do delivery confirmation.  They got them and just sent me a pm saying three books are excessively worn with the covers almost torn off.  I sent them in a box that I then wrapped in brown paper.  I think I even put them in a plastic bag inside the box.( my mom got a rwap for water damage, that she finds hard to believe too)   I read in previous threads the I can ask for a picture of the damaged books.  So I just sent them a pm asking if they have a digital camera and can they send me a picture.  I am anxiously awaiting their answer.

I've received one book that I won't repost, because of its condition.  But I enjoyed reading it, so I certainly didn't ask for a credit back.

I had the same thing. One of the books I know was in like new condition.  I purchased it read it once and then posted it.  It was part of of a very in demand series which I have all of up to a certain point.  I debated whether to post them because I had to buy most of them and they were rather costly.  I decided to go ahead because so many people were looking for them.  I know what a thrill I get when one of my wish list books gets posted.  Any way the member said the poor was in very poor unpostable condition and indicated there was no damage to the package.  I questioned them on this because I know the book wasn't in that conditon when I mailed it.  Then I was told there was a little smudge on the edge of the pages. 

I know that in my case 90% of the books I order are wl'd books. I have noticed that the binding on most massmarket paperbacks are getting so cheap that the spines often crease so bad that the books fall open to the same page every time. When you look at the "is this acceptable to post" in the help area it says it is. However I have had several the past few weeks that they do that but part of the book is also coming off the binding altogether. This would not be acceptable. The problem is that books are being made so cheaply that once they do the big crease thing it isn't much longer that the pages start coming off the binding. I have 4 WL books that I have got recently that I cannot repost. It is almost getting to be not as cost effective to get my books here. Especially if I can't repost them.