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Topic: Books not getting scanned lately

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Subject: Books not getting scanned lately
Date Posted: 11/9/2014 7:51 PM ET
Member Since: 11/30/2007
Posts: 4,998
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I use PBS postage and have noticed quite a bit lately that several books I send out haven't been scanned anywhere along their way. Also, I have received books that members have sent to me using PBS postage and they arrived even though they were never scanned at all. The only thing that is showing up in the details is the USPS DC#. I know I already got the credit when I marked it mailed and so did the other members who did the same, but this seems unusual. Anyone else noticing this?

Date Posted: 11/9/2014 8:08 PM ET
Member Since: 6/29/2007
Posts: 17,329
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Sounds like a syncing problem between PBS & USPS.  If you enter the # at USPS.com, are there scans?

Date Posted: 11/9/2014 8:40 PM ET
Member Since: 8/15/2007
Posts: 2,165
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I'm having the same problem, with books i've sent and books coming to me. Looks like they were never scanned.

Date Posted: 11/9/2014 9:10 PM ET
Member Since: 7/19/2008
Posts: 15,481
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If the book is one of the 9452 PBS postage tracking numbers, there seems to be a problem with the link to the main page.  These do not show up on the USPS website, but PBS has a tracking page for them.


Date Posted: 11/9/2014 10:01 PM ET
Member Since: 8/19/2007
Posts: 4,316
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OK, this answers a question I have.  I've got two books coming to me that have the 9452 tracking number, and they've never been scanned, and do not show up on the USPS website (they show NOT FOUND).  However, I received a book on Friday that had a 9452 # but it wasn't scanned anywhere along the way.

All of the ones I've sent out which start with 420 are being scanned properly. Thanks. Pat

Date Posted: 11/9/2014 10:08 PM ET
Member Since: 7/19/2008
Posts: 15,481
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They are being scanned. It's just that one end is not playing well with the other. So we can't see the scans on our My Account page.

I think it means that our mail service (or PBS, but more likely our mail service) needs to update to match communications with the USPS.

Date Posted: 11/10/2014 10:12 AM ET
Member Since: 1/17/2009
Posts: 9,988
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Hmmm ... all the books I've sent out this month have been scanned multiple times.

Date Posted: 11/10/2014 12:07 PM ET
Member Since: 6/20/2007
Posts: 4,992
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Connie, one of those books you mentioned was sent to me. I did notice that both that book and another book sent to me using PBS DC never showed any scans but arrived just fine. Very strange.

Date Posted: 11/10/2014 12:55 PM ET
Member Since: 12/3/2005
Posts: 3,371
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There was an issue on SADVD from 10/30ish to 11/7 where USPS wasn't syncing with the site. Scans showed up on the USPS site, but not SADVD. It's now working over there but took about a week for it to start syncing again :(

Date Posted: 11/10/2014 2:59 PM ET
Member Since: 8/26/2006
Posts: 9,342
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The latest I heard on this is that Endicia, our postage provider had some kind of malfunction.  They've fixed it, and scans for some bar codes printed on Nov 7, and all bar codes printed after Nov 7 should be showing up okay.

Date Posted: 11/10/2014 3:10 PM ET
Member Since: 11/30/2007
Posts: 4,998
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Thanks Patty, I've noticed that too. The ones I sent out on November 4th,still aren't showing any scanning. But now we know why.

Sheryl, I'm so glad you received my book even though there was no scanning at that time. One of my PBS friends sent me a book on Nov. 1st and it never got scanned but it reached me, too. She was getting upset with the PO.

LOL, I was getting ready to ransack my house in case I had a senior moment and didn't send those books out on Nov. 4th. I thought for sure I did and now feel relieved, lol.