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Topic: Books Received...no transaction...HELP!

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Aileene - ,
Subject: Books Received...no transaction...HELP!
Date Posted: 11/30/2009 4:09 PM ET
Member Since: 10/30/2009
Posts: 339
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So I earlier this week I had a set of three books I ordered from a single person (I like to try &order more than one book from a sender, especially with series/trilogies etc.) & they timed out (she accepted them, but I guess the 'mail' time timed out) and they were sparsed out to three separate people, np right?

Well today in the mail I received a large envelope w/ all three books in it. So I quickly canceled the other orders (they were in the 'awaiting member' to accept time, so no postage or anything was printed yet) and I went to check my transaction archive so I could mark that the other sender had sent them.

There is no transaction archive for these 3 books other than the ones I just canceled (ones that hadn't even had postage printed so I know these aren't accidently them, besides the fact they are from 3 separate people)

The envelope is hand addressed, w/ no DC or transaction ID # and there was nothing in the envelope except the books. no return address or anything.

I am guessing she (don't know if it is a she, just supposing) forgot to mark them mailed and they timed out that way, since she would have had to accept the request to get my address to write it...right?

I want to make sure they get their credits for these books, I got my 3 credits returned when I canceled the other orders & the sender should get their credits for the books.

I guess I could have ignored all this and said 'Whee 3 free books' but I don't feel very comfortable with that approach. I need to look through the books and make sure there isn't anything 'unpostable' about them, but expecting that they are/were postable how do I get this fixed? And even if they weren't postable (or turn out not to be) the sender should still have the opportunity to get them back if they want to pay postage.

Help please,


Date Posted: 11/30/2009 4:28 PM ET
Member Since: 10/22/2009
Posts: 1,452
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Hmmm...When I received a book that the sender had sent but forgot to mark as mailed, it showed up in my transaction archive as an uncompleted transaction.  If it's not showing up there, it sounds like maybe a glitch in the system--I'd try contacting PBS to see if they have any suggestions.

Date Posted: 11/30/2009 4:43 PM ET
Member Since: 8/27/2005
Posts: 4,136
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Aileene, did you scroll back a ways in your Transaction Archive?  The books are listed by request date so if you have a lot of books in and out it might be farther back.

Date Posted: 11/30/2009 4:54 PM ET
Member Since: 8/16/2007
Posts: 15,221
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guess I could have ignored all this and said 'Whee 3 free books'  - actually, this is not an option if you were able to cancel the 3 new requests. If you only receive one copy of a book, the site requires you to mark it received.

In the TA you need may need to go back a little ways because it usually defaults to sort by request date. You can try some of the other sorting options to see if its easier to spot. If you don't find it, ask the Team for help by sending in Feedback through the Contact Us link in the lower right.

Aileene - ,
Date Posted: 11/30/2009 9:12 PM ET
Member Since: 10/30/2009
Posts: 339
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I guess I should have been more clear about the last part of my post...I was saying if I were a different person I could ignore the rules and such, but I am not. That is why I came here to find out how to make sure the right person gets their credits for the books I got. Hopefully that is more clear...I wasn't saying I was going to 'steal' books/credits or anything.

I did finally find it in the TA, thank you Diane. It wasn't there when I first looked, so it must of been part of a glitch too, but it did show up this evening when I went back through right before I sent off an email/message to TPTB about it. So I got the right person her (and it was a her lol) credits, not only did the books arrive quickly (according to the postmark) but in very nice condition.

Thanks for the help I was really worried about not crediting the right person since I could find no path back to them,