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Topic: books recieved but never marked what now

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Subject: books recieved but never marked what now
Date Posted: 1/18/2010 2:17 PM ET
Member Since: 10/28/2008
Posts: 3,529
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I mailed books to someone and tracking shows that they were recieved on 12-26 but she never marked them as being recieved.  I know I got my credits because of the tracking but I don't want her to get into trouble over this. I have pm'd her a few times and now I notice her account is on hold. Should I do anything or just let it go????? I just got the lost in mail e-mail

Date Posted: 1/18/2010 3:20 PM ET
Member Since: 2/13/2007
Posts: 2,276
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Perhaps her account is on hold because she is on vacation. The books can be marked received through the transaction archive so I wouldn't worry about it, especially since you used DC. There is also a possibility that PBS put her account on hold because she had several books "go lost" in a short period of time -- they do that when they see a pattern. Bottom line, you got your credits...just walk away.

Date Posted: 1/18/2010 6:27 PM ET
Member Since: 8/10/2005
Posts: 4,602
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Just because it's marked delivered, does not mean they were delivered to the right person or address. I have had books misdelivered to neighbors before, and if they weren't honest and brought them to me, they would have been scanned 'delivered' but I would not have gotten them. It sounds like maybe your person is on vacation or away from the computer, maybe a family emergency or something.

As Sally said, this is one of the perks of using PBS DC, you have your credits so there is nothing else for you to do.


Date Posted: 1/18/2010 9:59 PM ET
Member Since: 8/16/2007
Posts: 15,225
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The Help Center actually says that your should contact the Team if you do not hear from the other member and the book gets declared lost. Just because the sender already has the credit, doesn't mean that they shouldn't try to verify if the book was received or not. The site needs to cover that credit to return it to the requester.

If you sent the book with Delivery Confirmation and it has been recorded as delivered by USPS but hasn't been marked received yet:

  • Remember that the book could have been scanned as "delivered" at the local PO, before it went to the requestor's mailbox--the actual delivery can be a few days later  Also, the book could have been misdelivered.
  • You should FIRST contact the requestor using the button on the transaction on the Books I've Mailed tab in My Account when a few days have passed after delivery.
  • If the requestor does not respond to your PM within a week, and has not marked the book received by a week after the delivery scan, contact us.  We will look into it.
  • If you used DC purchased through PBS, or PBS Printed postage, you will already have gotten your credit for sending the book.