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Topic: Books that have timed out for receiving credit

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Subject: Books that have timed out for receiving credit
Date Posted: 4/13/2008 1:48 AM ET
Member Since: 10/2/2007
Posts: 755
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Last Edited on: 1/17/09 7:50 PM ET - Total times edited: 2
Date Posted: 4/13/2008 2:07 AM ET
Member Since: 8/23/2007
Posts: 26,510
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If they timed out before you marked them mailed-I would hold off on mailing them until you made sure they weren't ordered for the requestors again.  If a book times out w/o being marked mailed, the system will automaticaly order another book for them unless it's a WL book. 

If you marked them mailed before they timed out but just didn't get to it-then I'd PM everyone and explain what happened and the books are going out a little late.  People are generally ok with that if you communicate.  But they don't have to give you a credit if it times out and they end up with 2 copies of the same book. 

Date Posted: 4/13/2008 3:08 AM ET
Member Since: 8/26/2006
Posts: 9,337
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If you were able to mark them "mailed," then they hadn't timed out yet, and you'll get the credit.  If they had timed out, they would no longer be on your active transactions tab, but you'd find them up in your transaction archive, as cancelled transactions.

Check your "books I've mailed" page and mail only those books that are listed there.  Then go up to your transaction archive (in the yellow bar, under your "my account" tab.  If any of your transactions did time out, find them there, and there'll be a PM button to contact the requestor.

This help doc My request was canceled but I already mailed the book! applies to your situation.  (You haven't mailed the book, but you have it all wrapped & stamped.)  When a transaction times out, the request is passed on to the next sender.  This doc describes how to contact the requestor and ask them if they can cancel the new request, so that you can mail yours.  Otherwise the requestor would end up getting two copies of the same book, and would not have to give you credit for sending yours.

I'm glad you're home!  You've been through quite an ordeal!

Last Edited on: 4/13/08 3:09 AM ET - Total times edited: 1